La Promenade

My friend and I had booked our apartment a few months ago for our May holiday. We chose the top floor so we could enjoy the roof, the spa and the view. This meant paying extra but we did not mind as this was our two-year girl’s get-together. The staff were lovely, the apartment clean and pleasant. The view of Bribie and the strait was beautiful. However, the next morning a terrible racket started overhead without any warning. When we complained, we were told that the workmen were fixing a leak in the roof and the noise would continue til late afternoon. This happened for the three full days we were there. We were driven out of our apartment by the noise before 9.00 am and it did not cease until after 3.30 pm. We could not have an afternoon nap or spa or relax on the balcony. By our last day my friend started packing up intending to leave early. In the end she agreed to stay but we left more exhausted and stressed than when we arrived. Also, the staff were having to put up with abuse from other occupants who were also upset by the noise. My friend made numerous phone calls and emails to complain to management but there was a decided lack of response until she received an email weeks later explaining about the leak in the roof and future renovations to apartments and offering 15% off our next stay. I really don’t think we will be taking them up on the offer if this noise is what we can expect

We have been coming here for a few years now and feel this last visit will sadly be our last. The verandas are filthy and not attended too. The floors had a greasy slippery film on it . Last visit we had fish guts and line on the waterfront apartment. Had to wash the blankets before use as smelt and were dirty. The views are magic .

This was by far one of the worst experiences I’ve ever had. My wife and I booked a two-night stay, but we left after just one. The room was disgustingly filthy—there was mould in the shower, the bathroom hadn’t been cleaned properly, and there was hair stuck on the tiles. To top it off, the toilet door had someone’s booger and dirty marks on it. and the entire room had a damp, musty smell. There was also a dirty towel on the floor and dead insects on the floor and roof. It’s clear that cleanliness is not a priority here. I would highly recommend avoiding this property at all costs.

We were able to sit right next to Pumicestone Passage. It was amazing watching the water line so close, two stingrays swam right up to the shores edge. The service was prompt, the food was very enjoyable, and I liked the local beer. So much excitement. My 90 year old mum really enjoyed her birthday.

We came in without a reservation and hoping for the best. Sean greeted us at the check-in counter and gave us an absolute waterfront unit on a corner, with views to die for. The unit is well-equipped, with a kitchenette, washer and dryer, comfortable sitting and eating area, a spa bath overlooking the water, and a lovely balcony which we would have spent the whole time on except for the rain. Free underground parking, close to all shops and restaurants, and a lovely cafe right next door. Highly recommended - we will definitely be back next time we’re down under!

I am in the middle of my stay. We stayed for two nights. I called at 7pm regarding the bathroom light which wasn’t operating and both tvs which were not working using the remotes. I was advised it was not an emergency and that I wouldn’t be charged for the phonecall. Absolutely appalling service for one polite phonecall asking for at least the bathroom light to be fixed. I am here on my own with three young children who are likely to need the bathroom in the night. It is disappointing this is the level of service provided this day and age. We have very rarely requested a thing and when needed get this response. The apartment is quite tired with many items requiring maintenance or repair. Otherwise the views are beautiful. However based on the above we can not recommend a stay here.