Bowood Hotel, Spa, and Golf Resort

I have written reviews about Bowood previously. We love to get away here and our recent stay was just as good as previous stays. Great customer service, friendly staff, comfortable room overlooking beautiful views and just a general relaxed atmosphere throughout. We took advantage of the spa - spent a day either in the pool or in the relaxation room as well as using the steam room and sauna. Each day at Bowood we walked the grounds - wellies are available and we spent some time at the driving range. Disappointed to leave we are already planning when we can return. Breakfast was included in our stay - and we had dinner in the restaurant one evening then walked down to the Lansdowne Arms for dinner as well. We also ordered room service which was delivered swiftly and food was freshly cooked.

Bowood is in a beautiful setting, with very serene views. Everything about this hotel is considered. I/we have stayed many times over the last three years and it never fails to impress me. The hotel is immaculate and all the staff are professional and polite. The rooms are large and very comfortable with everything you could possibly need. I stayed for three nights DBB and wished it was longer. Sitting in the jacuzzi at 7.00am watching the morning mist rise and the deer playing at the edge of the wood, what more could you ask for ? Thank you

As a family, we have visited Bowood Hotel 6 times previously and loved the hotel, restaurant, golf and spa. It is very sad to see that post COVID, the standards have declined across the board. The restaurant service is very slow with orders lost and a general lack of control by the staff. Our last breakfast took so long our waitress had to organise a checkout extension as we would not be able to get back to the room in time to pack to leave. The spa area and changing rooms are showing serious signs of lack of maintenance. Examples are huge areas of peeling paint on walls, dirty floors, showers out of action with huge holes in the wall and algae around the swimming pool windows. The rooms and communal areas are also showing signs of wear with carpet stains and damaged furniture. The above and other areas were brought to the attention of the front desk staff on checkout. The attitude was ‘sorry you feel that way but nothing we can / want to do’. Dissatisfied with this response, we sent an email to Bowood with no follow-up received. The cost of Bowood is in the premium category for sure. We hate to complain as we are here to relax and enjoy ourselves but when service and standards fall so far below what you would expect for a premium product, you feel rather let down and forced to raise it. If Bowood had responded to our email in a positive way, I doubt I would be writing this review, but they didn’t, so I am. All in all it’s sad to see the decline, I hope Bowood management take note a fix the issues as there are many other reviews on Trip Adviser saying the same things.