Kelli
ngày 3 tháng 6 năm 2024
Overall my stay was good. Accessing the hotel from the underground parking elevators was confusing — There is no direct access and I had to walk halfway around the building outside, and when I called the front desk for assistance, I was told “There’s an elevator and another elevator. You can ask the Starbucks staff for directions”. My room was in a hallway that had a set of steps I had to go up and down with two heavy suitcases, and each time I left and returned to my room — This was difficult for me because I have a minor mobility impairment. I never ask for an accessible room because I don’t need those amenities (and I don’t want to take a room away from someone who does), but if I’d known in advance that the hallway outside my room had stairs I would have requested a different room location.
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