Tài Khoản Khách
15 tháng sáu, 2024
A group of four girlfriends returned from an amazing break at this hotel and resort. We had the best time ever and would love to be able to return. Check in was faultless, they had taken into account our room requests to be near each other and hear the facilities. We were then transferred from reception (Castillo) to our rooms by golf buggy with the porter helping with our luggage and making sure we were happy before leaving us to settle in. We had a mini bar fully stocked (refill is chargeable) and a bottle of cava as a welcome gift waiting for us. The rooms are well appointed, the beds are very comfortable and the amenities were high quality. Because we had paid for Royal Level, we intended to make the most of the full resort, eating at Terra Sana, El Ancla, Castillo Buffet, Paulo Santo Mexican buffet but always found ourselves returning to the delicious Terra Sana in the royal resort. We attempted to try every cocktail on the menu, but found some firm favourites early on, which were all made with the best ingredients, fresh juices and presented beautifully. Pool service is an absolute dream, for eating and drinking and we are so grateful for the exemplary level of customer service provided throughout. Special mention to the following team members who made our stay 5*+, Thanks to Ayoze on reception for putting up with all our crazy questions and requests ahead of our stay. The biggest thanks to Yazmeer for the best cocktails and friendliest service. Camilo, Anna, Alessandro (snaps for Alessandro 🫰🫰) Michelle and Christina in the bar for making us feel so welcome and having fun with us and making our holiday so special. Finally thanks to Dorka and Nomie, for the great entertainment programme. All of the Aqua classes are lots of fun and the ceramic workshop is a welcome creative escape for a couple of hours. Thank you for all you do. Ignore any negative comments, the hotel is definitively 4* but the people who work there, from the lady delivering fresh towels and the amazing Soccorista maje thus a 5* hotel in our opinion!
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