Alua Calas de Mallorca Resort

We stayed at Alua Calas de Mallorca expecting a 4-star experience, but it barely qualifies as a 3-star. While the views were beautiful and the Coke was real (not cheap syrupy stuff), that’s where the positives ended. Rooms & Cleanliness: The rooms were very basic and felt unfinished. In some areas of the hotel, the floors weren’t even complete—just raw concrete. Skirting boards were coming away, and our bathroom tap sprayed water everywhere when used. The shower leaked, and on our first night, we found a dark black hair in the bathroom—clearly not ours as we are both blonde! While there were a decent number of plug sockets, the room lacked tea and coffee-making facilities, which is a basic expectation. The in-room safe came at a non-refundable cost, which felt excessive. Food & Drink: Breakfast doesn’t start until 8am. With an early flight and checkout just before 7am, we couldn’t even get a coffee—not exactly hospitable. When breakfast was available, the fruit was still frozen, and most of the time only one drinks machine was in service! Most of the food throughout our stay was cold. Items regularly ran out well over an hour before service finished and were rarely replenished. When they were, it was only in half-filled bowls. Food was poorly labelled—if at all—so you often had no idea what you were eating. There was a concerning level of food cross-contamination at the buffet, which is dangerous for those with allergies. The food was so unappetising that despite not being a fussy eater, I ended up living off bread, cheese, chips, and salad. The “snacks” offered during the day were extremely limited: cold burgers, hot dogs, chips, pizza, and even mouldy salad on one occasion. There were no ice creams or sweet snack options, which would be especially disappointing for anyone travelling with children. Another issue: if you left your table briefly (even just to go to the buffet), staff would clear your plates and drinks, and often give away your table, which caused unnecessary stress during meals. All-Inclusive Confusion: The drinks system is unnecessarily complicated and frankly frustrating. On arrival, we were told we had to pay for a plastic token, which was the only way to receive a drink. You hand over your token, receive your drink, and only get the token back or another drink when you return the cup. If you lose your token, you’re out of luck; you need to buy another one. This defeats the point of the all-inclusive wristband—what’s the point of having one if it doesn’t actually give you access to drinks? To make matters worse, very few drinks were actually included in the all-inclusive package. Cocktails were all frozen/slushy-style, and once the ice machine ran out for the day (which it did often), cocktails were no longer served. Pool, Beach & Grounds: The pool area looked okay at first glance, but on closer inspection, the grounds were unkempt, with weeds everywhere. The indoor pool was closed during our stay, and there is no beach

Average experience, the hotel was clean enough and there is a stunning sea view. The lifts are essential due to the height of the hotel however one didn’t work and there was excessive wait times for the working lift. The grounds of the hotel do require walking up and down various flights of stairs so may not be suitable for people with mobility difficulties. There was a clear issue with accessing loungers round the pool with people queuing indoors to be let out to put their towels down. We saw people who had had all their towels removed from loungers and left on the floor, and people who were aggravated toward the lifeguards over loungers. This is not somewhere that we would return, based on the lounger/pool situation, the quantity of lifts not being suitable for the hotel capacity and the amount of stairs.

A very nice hotel, area lovely, views outstanding. The lifts were slow and broke down a couple of times and when you are on the 8th floor it was a treck up the stairs. Food was only average, beer in the restaurant wasn't good, no tea and coffee in our room. The walk to the local area was lovely good range of shops. A beach nearby was lovely a lovely walk to it. Everywhere was clean and tidy.

Overall experience was pleasant. Staff were polite and professional. Entertainment was almost non-stop. Elevators took forever to arrive but we were only on floor 1 and could dash up or down the stairs. I would imagine it would have been tedious for those on higher floors. Food was good with a reasonable selection at all times but I did not try what looked like salmon on baguette slices sat for ages at the bars by the pool. There were only 2 choices of mocktails but kids were happy with it.

We were really disappointed with our stay at this hotel. The biggest issue was finding cockroaches in our room, including one inside our suitcase (see photo for one that I had to squish myself). When we reported it each time, we weren’t offered another room — instead, a cleaner was just sent to kill them. Not the kind of service you’d expect as cockroaches are known to carry dangerous bacteria and disease. On arrival, there were hairs on the pillow, and the bathroom was dusty with more hairs – very unhygienic (see photos). The balcony door didn’t close properly, and overall the room felt poorly maintained. When we raised these issues again at checkout, the receptionist simply said, “Apart from that, was everything okay?” — no apology, no refund, not even a gesture like allowing us to keep our all-inclusive wristbands until our transfer. We felt completely dismissed. Other issues included slow lifts (one even got stuck with people inside) and below-average evening food. There were a few positives: breakfast was nice, especially the pancakes and churros. We also had a lovely sea view from our room, and the entertainment staff really tried their best to create a fun atmosphere. Unfortunately, the poor hygiene, unhelpful response from staff, and overall condition of the room made this a stay we wouldn't repeat. Definitely not up to the standard expected for a 4 star (or even 3 star) hotel.

We had a really good time here, and will be visiting here again. Staff were great, but the two who really made our holiday so special were Klaudia and Gabriela at the pool bar. They really made our stay so good, always happy and had a lovely chat with them every day. Only drawback of this stay, which was fairly big, was the lack of sun loungers by the pool. Getting one was pretty much impossible - unless you got up incredibly early. There were signs saying about unattended ones would have the towels removed, but that never happened. We were lucky enough to get 2 on two days, but a hotel of this size (3x 10+ story buildings) REALLY needs more. We'll be visiting again for sure, but hope that they order a LOAD more sun loungers, and also have Klaudia and Gabriela there next year!