Typic Oasis Sa Tanca

A year is a long time. Been coming for many years but this is a massive drop in standards. Initial service was poor and things got worse. Was not busy when we came in! When two of my family told staff their meals were too salty to eat, the staff member apologised, but after consulting the chef, told us there was nothing wrong with it! As the story goes, we will never be back!

Largely had a good experience until the last day. As we were leaving it was brought to my attention by the reception clerk,there had been a smoke burn that had allegedly left a hole in the mattress.(bear in mind this is absolutely unbeknown to us).Myself and my friend were absolutely baffled as we are non smokers. Went up to the room and saw the hole in the mattress,however still perplexed and expressing our frustrations who in turn accused us of having girls round and suggesting they might have caused the damage unbeknownst to us. Anyway having rejogged my activity over the last few days and trying to figure out how the burn had appeared. It came to me that one of their own plates which I warmed for a meal in their microwave,and placed on the bed briefly actually broke in half mid meal which in turn must have caused the burn in the mattress. This was the only possible cause I could think of. To which i tried to to explain to the reception clerk and questioned why is there a plate breaking in half having come out of a mircrowave at reasonable heat.(obviously the plate wasn’t too hot if I’m carrying out from the microwave with my bare hands). So the questions I raised were is your microwave faulty,why is the plate breaking so easily?Anyway I didn’t get any answers other then a 200 euro bill for a single mattress.very very disappointing for many reasons,they presumed alot of things as we younger then the average crowd,and appeared very keen to take my money and not willing to hear our side of the events. They have almost charged me for a full mattress for something i believe I genuinly wasn’t at fault for. Absolutely ridiculous and a joke I feel scammed. I’m in ibiza 3-4 times a year and have never left this dissapointed.

Hotel excellent, pool area better than expected. Apartment clean and spacious, staff friendly and helpful. Would definitely return