Tui Sensimar Don Pedro

Nice hotel, Adults only

Alike other views the only thing going for this hotel is the view it provides! As a person who travels regularly staying in hotels of all boards, types and locations I would not recommend this hotel to anyone unfortunately for the reasons based off of our experience below: Reception: We booked all inclusive for 5 nights here, at check-in we followed relevant procedure and were given half board wristbands causing obvious problems. When reaching the room (which was in a separate building, lugging luggage up and down stairs and along uneven pavements in the dark with nothing but a phone flashlight) with no support! - as two young girls alone traveling was not good enough. Quite an unfriendly reception but thought all would sort itself out in the morning but didn’t. Entertainment: The website states that there is entertainment and activities throughout the day yet there was nothing but an hour entertainment in the evening. Where the standard was below average. The only thing there to do was pay to hire paddle boards (not a problem but when being advertised that there is entertainment this shouldn’t be the only option). Room: As stated in the booking confirmation (as two friends) we booked a twin room. Yet upon arrival was presented with a normal double room. The room also presented no privacy as the toilet and shower door into the main room was see through and had a large gap when closed. In between the toilet room and the shower room there was nothing but a see through window which if you were in a couple would have been okay but not as friends! With the sink being in the main bedroom you had to be careful of this privacy difficulty! With this in mind the shower door had a large gap leading water to constantly run all over the floor (through the provided shower mat), which was difficult to manage - we did notice prior water damage on the walls from this. Also arriving late we expected a mini bar in the room, we were greeted to an empty fridge with two small 330ml bottles of water. With out of date long life milk provided, leaving clumpy bits in a morning coffee that we were exited to have! :( WiFi: General WiFi in this hotel is shocking … you struggle to even send a simple WhatsApp message it’s so weak and choppy! So make sure to purchase phone data packages prior to arrival! Due to our room being located in what can be described as an “outhouse” the WiFi did not even stretch to our bedroom room! Which is utterly unacceptable (again as two young girls traveling was scary and when at the time we had no signal, no data and no WiFi! - no way to contact home or anyone in an emergency!) Food: Even though chefs and waiting staff were lovely and definitely deserve more praise and couldn’t do enough for you, the lovely food was ruined by lukewarm buffet heaters. With often reused stale bread. With awful, cheap tasting coffee provided - however we understand this can be depending on taste. Check-out: Checkout time was 11am with our tran

Rude staff and management. Not clean around the pool area nor the roof top. Rooms absolutely stink of damp. A/C is terrible. Hotel certainly needs a makeover. The sun loungers are disgusting. The entertainment is the worst we've ever experienced. No day time activities around the hotel. Honestly it's brutal from check in to can't wait to check out. Food ok probably only ok thing about the hotel. Drink is diabolical really the worst ever. Staff never pick up cups around the pool from morning until evening. Then the life guard who would rather be the barman clears the area at 6pm. Cups pile up all day. No cash accepted only card. Yet only cash accepted for towels, bit weird. Everything has a hidden charge, pool towel clean especially lol. Oh and £50 a week for the room safe lol. But honestly the worst part of the hotel is the manageress, she prances around like queen muck not once does she approach guests for a chat or to see if guests are enjoying their stay or if there is anything she can help you with. And lastly don't complain on the email on check-in not even slightly because you will be given an extremely harsh response with a warning. This is the worst hotel we have ever stayed at by far. Wouldn't even deserve a star. Do not go and if you have already booked CHANGE if possible. There is nothing to do except look at the view with your partner.