Tài Khoản Khách
ngày 29 tháng 5 năm 2023
Best Hotel Location and Staff in All My Travels! I can’t tell you one bad thing about this hotel. Centrally located in downtown next to everything. I had a beautiful private bedroom with balcony and shower and was completely surprised how modern it was. But, the best surprise wasn’t the services they offered, the staff is absolutely perfect. They are always social and welcoming and I worked with Keroles up front from the day I checked in to even making a good friend. Anything you need, they never give you an excuse, they give you their full attention and fix it like family. Keroles helped me plan my tours through them and they are much cheaper than competition. Any issues or concerns I had, he guided me and replied to my texts within seconds. I even had managers call me later for an update and I just felt they were by my side if anything could go wrong. Even though they were fully booked, I am visiting during low season so I didn’t meet too many visitors, but Keroles and the others were always around to talk to you, enjoy your company, offer you drinks and really get to know you. I met the entire staff on a day to day basis and we sat down and just talked like I was part of the family. The apartment was incredible but what made my experience even better was that they always knew your name and always welcomed a good chat with you when you just wanted to relax and talk. 5 star service. If I ever had an emergency or need, don’t expect them to say they can’t help because they truly made sure I was always relaxed and taken care of. I would take this place over a resort any day of the week. Thanks Keroles for all your hard work and saving me a lot on money on my tours. See you guys on my way back!
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