Sunshine Tower Hotel

There was an obvious and large stain on my bedsheet when I checked in the first day. I wonder if the house keeper had it changed. At one late night, there was a false alarm going off. Many customers gathered at the lobby for 15 minutes. Finally, a staff just told us the fact without any apologies. What a poor quality hotel it is. Last but not least, over the 4 night stay, the wifi in my room was not working. No remedy was offered. It was blamed on the cyclone, but the wifi in the lobby was normal .

Customer Service was absolutely fantastic and room was excellent

The unit had a range hood but no range The power points were placed where a contortionist skills were required to access Although there was sufficient space for a full sized fridge, there was only a bar fridge with a broken rack in the bottom. Lost a full bottle of wine when it dropped out and hit the floor The bathroom was tired and the paint was peeling There was signs of water damage along the skirting boards The one PowerPoint that could be seen and accessed had no face plate and appeared burnt out, it didn’t work The reception staff were very helpful and gave us an extension cord for my husband’s CPAP machine but that was unsafe as it trailed across the room Finally we were shown where the power points were located. The most ridiculous design I have ever seen over several years of travel. Under the fixed side tables and unable to be accessed!!! Both remotes were held together with gaffer tape. There were no bedside lamps. The door lock was cheap and could easily have been broken into. All in all not my best experience but the reception staff deserve a star for their helpfulness. Would not recommend this hotel.

Couldn't provide clean towels even when requested prior. Understood there was a laundry but as a business traveller, I don't have time to do my laundry whilst on a business trip.

極其糟糕的一次住宿體驗！！！我們晚上10點到達陽光塔酒店（sunshine tower hotel）時，大門緊閉。電話聯繫（幸虧我們還能用英語溝通）才知道，進門要按門口的電子密碼鎖密碼，進大廳後找不到鑰匙，溝通半天才明白房間鑰匙鎖在牆上的密碼箱中。進入房間，各項設施遠不及南十字星酒店。查看note paper 才發現check in時間是8am—8pm，而不是攜程給出的14:00–00:00（次日）小時。酒店位置離市中心也較遠，感覺就是在郊區。總之，攜程提供了錯誤的訊息，酒店也差強人意。

因為要趕飛機所以選了這個地方 我們是租車開的，比較方便，酒店服務員很客氣，還給我們升房了，山景套房，卧室和客廳都能看到山景，很漂亮，走進房間一瞬間很舒服，景色迷人，要訂凱恩斯的朋友可以選這家，價格也比較實惠，推薦

房間比較大，有微波爐和餐具，可以加熱食品和牛奶。好！看評論要了山景房，早晨的景色確實漂亮，但是山景房臨街，大車通過時會比較吵

還不錯！就是退房時間有點早

經理非常nice 幫忙解決各種文體