Diamante Cabo San Lucas

We had a lovely time at Diamante. We rented a condo online, but had access to all of the amenities of their resort. The stay was lovely, but it was made even better by a few amazing staff members that need to get recognized. Abraham, who was our server on the beach was caring, funny, amazing. We asked for a huge favor, for them to open the aquapark for us on Saturday as it was our last day. Abraham went and got the big boss, Enrique. Enrique came by and was very understanding and accommodated us and opened the aquapark for us as an exception on a day that it was not going to be open. He was very professional. The lifeguards Viktor and Christopher were also amazing as they were there for us to make sure that nothing happened to our kids. We understand that it’s really hard to please everyone, but these amazing individuals really made this trip so much better especially on our last day that left a lasting impression. Tafer Resorts should be proud to have such good folks on their team! Highly recommended them!

Own 2 weeks but since Tafer purchased several interactions have been bad and make no sense. Their exchange program is basically worthless since they offer an ‘equal’ or lower accommodation at one of their other hotels - my Villa accommodates 11 people but they only offer me a 3 BR loft in another Tafer hotel. Would never use it. Makes no sense. Next, I paid my maintenance fee for next year but realized I can’t use it next year as my family has another commitment. I’ve asked several times about giving up my week in 2025 and applying the fee to my week in 2026. I can’t get a straight answer from their reps after asking clearly about this several times. Really annoying dealing with the staff especially since I was previously told I could apply it to the following year. Now I get vague and unclear responses. Otherwise, I’d give up my week for a refund of the maintenance fee. I ‘think’ they want to keep my fee and just give me another week in 2026 but that’s not acceptable since I already have 2 weeks in 2026 and we’re not going to go to Cabo from the East Coast 3 times in a year. And then, finally, even if you try and get another week an alternative week is never available. So it’s a poor system. They keep your fee and tell you to take another week next year even if you don’t want another week AND there really no weeks available anyway. Very frustrating dealing with them. The shame is that for 12 years it’s been great. Until now.

Horrible and we are owners and still say horrible. They corner you at checkin for a member update which is ANOTHER SALES PITCH... MEMBER UPDATE MY ASS! They lied about everything and when we finally resulted to emailing everything that's when the stalling started. Literally was told it takes longer than 6 hrs to get an email response after they were given 3 full days to get the information. Amy and Paul are horrible and don't care about owners and are all about scamming. We will see now that we are requesting to sell what they so. HORRIBLE WISH WE NEVER MET THIS PLACE. BUY ANYWHERE BUT HERE

Do not buy here. I am an owner of a timeshare here. When we bought here my week included 10 rounds of golf at any time. Now the resort has sold and the new owners have changed the rules for timeshare owners and we can no longer reserve a tee time before 10:00 am. To make things worse one course closes for over a month due to the PGA tournament here in November. This pushes everyone to one course so it is almost impossible to get any tee time. No one knows what the new owners will take away next.

The overall experience is amazing. This is a truly paradise for serious golfers. 2 amazing golf courses, 1 is PGA Tour, also The Oasis Par 3 course is so much fun and affordable. The Putting course is also relaxing and amazing. The lagoon and all the amenities makes it a one of a kind resort to spend an unforgettable week. The personnel service and quality of food are great.

Diamante Cabo San Lucas was a dissapointment. We booked two weeks at the resort, but it wasn't really a resort. The room was a basic hotel room with a small kitchenette, but there was no place to sit and eat! Diamante provided all the necesary items to prepare food. This included all the pots, pans, utensils and four place mats. However the room designer failed to include a table with chairs! There is one desk and desk chair, but it doesn't work for two people. We had to stand to eat any meals that we prepared. We also had a bad experience with the front desk after we spent the first week in the room next to the where the morning sales meetings & Time share tours were held. Bright and early every morning, we would first hear furniture being slid across the floor, banging, bumping and scraping then loud voices as meeting members arrived. It was impossible to sleep in. After our first week, the desk personnel was not helpful insisting there were no other rooms available. When we asked for manager, suddenly there was a room on the lagoon level! It's just BS that we have to pull that card out and when we did, immediatley there was solution. The lagoon pool area is nice, but the seating ran out each day. AND don't go to Diamante in June -- the wind was tropical storm strength nearly every day! And it was cold too. Be sure to bring a jacket or a wind breaker at least. The golf courses are amazing, but when we visit Cabo, we like to see the ocean -- don't plan on seeing the Pacific at Diamante. The rooms are about 1/3 -1/2 mile away from the ocean. The Woods restauarant is worth visiting no matter where you are in Cabo -- absolutely outstanding! But pricey! In the studio unit, there are no king size beds, double beds only. When we made the reservations, we asked to be located near our travel-friends for convenience, but of course, we were denied this at check in. Each day, the housekeeping team would make the bed, remove the trash and change out the towels but that was it. The toiletries are better at Holiday Inn. I had to go to the housekeeping office to borrow a broom to sweep the sandy floor. We're not coming back, we'll just use this week as a trade on Third Home.