Tài Khoản Khách
23 tháng sáu, 2024
From the moment we arrived, shortly before 11 am, we knew booking this place was a grave mistake. After a grueling journey from Europe to Broome, all we wanted was a bit of consideration, as we were set to join an expedition ship the next morning. Yet, when we asked if we could check into our room early as we were very tired, the ladies at reception were completely inflexible. Despite the check-out time being 10 am, they informed us that we might have to wait until 3 pm for the rooms to be cleaned. No effort to accommodate us, just a hollow promise of an email if a room was ready sooner. A decent service would have prepared a room as a courtesy. ( We were ready to pay a supplement ) Left with no choice, we thought we could at least wait in the house coffee shop. To our dismay, we were told that there is no catering service at this so-called "resort." Only self-catering. This is absurd for a resort, which is supposed to be a haven of recreation, dining, and superior amenities. Instead, we were offered the chance to hire a car from the "resort" because the nearest supermarket isn’t within walking distance. However, we were informed that no extra insurance could be purchased. In case of an accident, we would be on the hook for 3500 AUD ourselves. Our credit card, which includes insurance coverage, was not accepted. With no proper waiting area available – neither indoors nor outdoors, except for an uncomfortable bench outside the reception or by the pool in full sun – we had to wait at a neighboring hotel that had a café offering beverages and meals. Ultimately, we only got into our studio 10 min before 3 PM. Flexibility: zero points. Poor customer service. Studio No. 9 was not only adjacent to the lobby but also faced the street and the parking lot. The furniture was stained and outdated. Also in this room there was no internet connection possible. This place cannot be called a resort and is extremely overpriced. Staying here was an unequivocal mistake.
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