Cove Studios

Great location, nestled on the outskirts of Byron Bay - a leisurely 10 min walk and away from main noise of Byron Bay main streets Beds are very comfy and the bathrooms as luxury comblined The grounds needed a little love on the daily - it was winter so the leaves and bird poo on the lounges and chairs were all over - a bit of a daily sweep and clean up will make it look more appealing Entry to property was via secure lock, easy to use You can order breakfast which would have been great - it was once provided in a room on site and looked very elegant and appreciated, they have turned these rooms into guest suites now, so you get the breakfast delivered, takes away the elegance a little but still lovely all the same Near the beach - so another great way to get a surf in or to walk to Byron this way

Cove Studios, was the worst hospitality experience I have ever had, they just take your money and then don't care about your stay. There were a few positives, good location and lovely cleaners who were helpful and did a great job, but the rest of the stay was not pleasant. The terrible customer service is the main issue: 1. Poor communication - no e mails re check in, I arrived at the property not knowing it was self check in, with no code for how to check in to my room. It was pouring down with rain and I was stranded with my luggage. Could only access the room because I arrived at the same time as the cleaners. 2. Poor customer service - when I called to find out about the check in the team member on the phone was not apologetic and did little to help, she really couldn't have cared less. 3. Poor communication about debiting my account - they would take money for the room out of my account with out any real notice. I had already paid for the room in full before I arrived, but they also decided to take a $200 security deposit from me without any warning - not great when you're trying to manage your holiday funds. 4. Room and resort were very poor standard for price paid per night, dirty pool, dead plants, dark rooms, old doors which are hard to lock, basic facilities. 6. Advert looks like breakfast is included, it is not. They send you a link for a website for where you can order breakfast - when we clicked on it it was a inactive URL. 7. As no staff are on site, there is no bag storage, I had to pay $20 for this in Byron Bay town. This is not made clear in the advert. 8. No information in the room about the resort or its facilities, wasn't even a wifi code to use! Communication seems to be their real issue.