Elements of Byron

跟朋友從黃金海岸過來路過拜倫灣，選擇了這個酒店，前台服務的態度很好很貼心，酒店住的也很舒服，一個人一棟小別墅，不錯！

房間設施一般

If you’re on a weekend getaway with young kids, I’m sure it’s great. As a couple traveling from oversees on a bucket list trip, this isn’t a luxury experience. Contrary to the advertisement, there is only public beach access and no services are offered except for on a bluff, a very crowded main pool or a small adult pool. The daily staff was super sweet but be aware that this isn’t a 5-star hotel.

We almost went overseas to a resort just prior to Christmas m, but with lack of flights, overpriced hotels at last minute & all of the drink poisoning episodes overseas, we felt this was better option! Two days in and it’s bliss. This is my 4th time here. We’ve stayed in a variety of rooms and we are right near the beach this time. The rooms are super cute. The only thing missing is a verandah here - but the bed is comfortable, we love the oversized bath and it’s very luxe like home. The restaurant is the only thing we feel lets it down- the menu could do with a revamp - as you would get bored after a week, but breakfasts are great, and the bar menu is pretty good too. The pools - particularly the adult pool is fantastic. The other pool is stunning at night. The service has been a bit average in the restaurants - waiters tend to stand around and talk to each other, but the staff are very friendly indeed. All in all, a great 4.5-5 star place for an Australian holiday, where you feel like you’ve left the country. The landscapes are stunning and I love the fact you don’t feel overcrowded. If you live nature, this is an amazing place to visit.

Having travelled the world I am an experienced critic. There are places claiming the Resort status but fall short. Elements of Byron are no pretenders to the title of Resort. We enjoyed the best of service from the wonderful staff. We will return every year.

Overall we had a great time and would return. Positives: the main restaurant (menu was very nice), the resort grounds (lovely to walk around and explore), the pools, location, and parts of the room. Areas for improvement: - the tiles around the main pool are extremely slippery. With children and elderly people walking and running here this is a disaster waiting to happen. We saw many people slip and fall (luckily no one was hurt). I would suggest adding rubber walking strips similar to those at the adult pool to prevent slipping. - attitude of staff: while overall the staff were lovely I did have several interactions where staff were unnecessary inflexible on certain issues. Again, if a hotel is operating in this price point, the staff need to be better equipped at being flexible and accommodating guest requests, rather than just blindly reciting policies and saying ‘no’ like staff a regular hotel. The staff at your competitors at Halycon House and Bedarra Island are much better at this. - service at main bar: there was one time when I was waiting at the main bar to order a drink for 10 minutes while those behind the bar chose to ignore me. It was only around 4pm so it was not busy. I found this quite rude and not something I had experienced at a resort of this calibre before. I ended up walking away from the bar without any acknowledgement from staff. - quality of the rooms: the TVs are a major bugbear - they are old and difficult to use with no ability to simply click on a streaming service app such as Netflix. Instead guests need to jump through hoops and scan various codes to mirror your phone app to the TV. In this day and age where good TVs are relatively cheap, there is really no excuse for this in a resort of this calibre. Also, the 2 bedroom doors in our room would not close properly and banged all night, which was quite frustrating. There was also dirt and old food under the couch cushions which was gross. - lamb served by the adult pool- some of the lamb I received was extremely fatty and inedible. For $29 a pop this was not good enough. The chef should not plate fatty undercooked lamb. While some of the above points may seem picky, if a resort is looking to operate in this price bracket then they are important to get right.