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Tất cả đánh giá(44)
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Lai Nga
Biệt thự Giường King Botanica
Lưu trú vào thg 11, 2024
Vợ chồng
11 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 27 thg 12, 2024
Seems a bit understaffed, especially in the restaurants. Beach access signage needs to be updated as well as the staff need to be informed when one or more of the gates/access are closed. In general, the resort is lovely and we enjoyed our stay. Thank you!
If you’re on a weekend getaway with young kids, I’m sure it’s great. As a couple traveling from oversees on a bucket list trip, this isn’t a luxury experience. Contrary to the advertisement, there is only public beach access and no services are offered except for on a bluff, a very crowded main pool or a small adult pool. The daily staff was super sweet but be aware that this isn’t a 5-star hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your review. We are a luxury resort and do not advertise as 5* resort as we understand the expectations of our guests in a 5* resort. Our resort is designed to give our guests a fun, relaxing place for a quick getaway. We ensure our villas are designed with everything you may need We thank you for choosing Elements of Byron and wish you safe travel home Regards. Romanta Pais Rooms Division Manager
811gabym
Lưu trú vào thg 11, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 16 thg 12, 2024
We almost went overseas to a resort just prior to Christmas m, but with lack of flights, overpriced hotels at last minute & all of the drink poisoning episodes overseas, we felt this was better option! Two days in and it’s bliss. This is my 4th time here. We’ve stayed in a variety of rooms and we are right near the beach this time. The rooms are super cute. The only thing missing is a verandah here - but the bed is comfortable, we love the oversized bath and it’s very luxe like home. The restaurant is the only thing we feel lets it down- the menu could do with a revamp - as you would get bored after a week, but breakfasts are great, and the bar menu is pretty good too. The pools - particularly the adult pool is fantastic. The other pool is stunning at night. The service has been a bit average in the restaurants - waiters tend to stand around and talk to each other, but the staff are very friendly indeed. All in all, a great 4.5-5 star place for an Australian holiday, where you feel like you’ve left the country. The landscapes are stunning and I love the fact you don’t feel overcrowded. If you live nature, this is an amazing place to visit.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for an amazing review. We are so pleased to read your comments on our resort and offerings. Our returning guests are great to hear from - it helps us improve and look into things we could change for a better guest experience Our pools are a definite highlight in everyone trip - the adults pool with the swim up bar and frozen Margaritas are never a miss for anyone. Its the perfect relaxing spot for the whole day. We thank you again for choosing Elements of Byron and are truly grateful to read you chose us over an overseas holiday and we didn't disappoint We look forward to welcoming you back soon Regards, Romanta Pais Rooms Division Manager
rickmce
Lưu trú vào thg 11, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 2 thg 12, 2024
Beautiful rooms and top facilities. Very relaxed in the main and adult pool areas. We loved walking the walks. Azure restaurant was first class. Staff were wonderful and the free cart rides to anywhere made it easy to get around. Well done to the staff and property managers.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you - your amazing and kind words on our teams, the great review is truly appreciated. We are so pleased to read you had a relaxing time with us. Our resort is designed perfectly, offering our guests fun, entertainment and relaxation all under one roof. We look forward to welcoming you back in the future Regards, Romanta Pais Rooms Division Manager
desdimccammon
Lưu trú vào thg 10, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 18 thg 11, 2024
Having travelled the world I am an experienced critic. There are places claiming the Resort status but fall short. Elements of Byron are no pretenders to the title of Resort. We enjoyed the best of service from the wonderful staff. We will return every year.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for the 5* review. We are truly appreciative of your kind words and acknowledgment of our teams. Its great to read that it was an amazing stay. We look forward to have you come back every year. Thank you again for choosing Elements of Byron, it was a pleasure to have you stay with us. Kind Regards, Romanta Pais Rooms Division Manager
Tài Khoản Khách
Lưu trú vào thg 4, 2025
Khác
10.0/10
Nổi Bật
Đăng tải vào 6 thg 5, 2025
Excellent Resort - spent alot of time trying to find the perfect place to stay and this was definitely "the place". Very unique, a wonderful resort. Honestly wished we could have stayed longer and had enough time just to stay at the resort. The rooms were very spacious, bright with wonderful windows and lovely views, rooms had high-tech amenities, the beds totally comfortable. The rooms were super clean (like you didn't mind spending time in your room clean!) The bathrooms large, clean with luxurious towels and amenities. Loved how private each space was. The resort restaurant, reception, golf cart and beach service top knotch! Can't rave enough about how friendly and helpful every single person on staff was - these people actually seemed to enjoy thier jobs. (Something not rarely found). The food honestly wasn't Michelin star - but was tasty and good. Enjoyed the walking trails, the beach and the location of the resort. Will definitely return.
Dịch
Tài Khoản Khách
Lưu trú vào thg 3, 2025
Khác
6.0/10
Đăng tải vào 28 thg 4, 2025
Overall we had a great time and would return. Positives: the main restaurant (menu was very nice), the resort grounds (lovely to walk around and explore), the pools, location, and parts of the room. Areas for improvement: - the tiles around the main pool are extremely slippery. With children and elderly people walking and running here this is a disaster waiting to happen. We saw many people slip and fall (luckily no one was hurt). I would suggest adding rubber walking strips similar to those at the adult pool to prevent slipping. - attitude of staff: while overall the staff were lovely I did have several interactions where staff were unnecessary inflexible on certain issues. Again, if a hotel is operating in this price point, the staff need to be better equipped at being flexible and accommodating guest requests, rather than just blindly reciting policies and saying ‘no’ like staff a regular hotel. The staff at your competitors at Halycon House and Bedarra Island are much better at this. - service at main bar: there was one time when I was waiting at the main bar to order a drink for 10 minutes while those behind the bar chose to ignore me. It was only around 4pm so it was not busy. I found this quite rude and not something I had experienced at a resort of this calibre before. I ended up walking away from the bar without any acknowledgement from staff. - quality of the rooms: the TVs are a major bugbear - they are old and difficult to use with no ability to simply click on a streaming service app such as Netflix. Instead guests need to jump through hoops and scan various codes to mirror your phone app to the TV. In this day and age where good TVs are relatively cheap, there is really no excuse for this in a resort of this calibre. Also, the 2 bedroom doors in our room would not close properly and banged all night, which was quite frustrating. There was also dirt and old food under the couch cushions which was gross. - lamb served by the adult pool- some of the lamb I received was extremely fatty and inedible. For $29 a pop this was not good enough. The chef should not plate fatty undercooked lamb. While some of the above points may seem picky, if a resort is looking to operate in this price bracket then they are important to get right.
Dịch
Alex D
Lưu trú vào thg 9, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 13 thg 10, 2024
Quiet luxury - such an incredible spot tucked just out of the hustle of Byron, facilities were great, can’t wait to come back!!!! Even though we had a stormy weekend, the serenity of the entire hotel and the vibes were unmatched - great to be able to travel around within the resort in buggy’s!
Dịch
Phản Hồi Từ Khách Sạn: Dear Alex, Thank you for the great review. We are pleased to read you had a great stay - we cannot wait to welcome you back again! Thank you again for choosing Elements of Byron Regards, Romanta Pais Rooms Division Manager
Kerry C
Lưu trú vào thg 9, 2024
Người đi công tác
10.0/10
Nổi Bật
Đăng tải vào 11 thg 10, 2024
Don't be deceived by the humble exterior of your bungalow. Inside awaits the perfect blend of understated luxury. We stayed three nights but could easily have stayed a wee or two. Initially I was concerned that the location outside of Byron proper would have been a negative. I was wrong. If you eventually tire from the many facilities provided at the resort, the township is a quick electric train ride away!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for the 5* review. We are so pleased to read you had a wonderful stay with us - truly impressed with our resort and layout of your villa. Our resort is perfect location for everything under one roof - we ensure to provide our guests with all facilities here so they never need to go out. We look forward to welcoming you back soon for another getaway Regards, Romanta Pais Rooms Division Manager
carlym757
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
6.0/10
Đăng tải vào 20 thg 9, 2024
Elements of Byron boasts beautiful, well-kept grounds that create a serene atmosphere for relaxation. The resort features two pools: a family-friendly pool complete with a spa and an adult-only pool that includes a swim-up bar, perfect for unwinding. However, there are some drawbacks to note. The beach access is in need of improvement, and the location outside of town requires reliance on Ubers for trips to the main center, which can be inconvenient. One of the most frustrating aspects is the check-in policy. Guests arriving from Ballina airport may find it absurd that they cannot access the pool until 12 PM, a rule that seems out of place compared to other hotels, including all-inclusive resorts. The check-out process is similarly rigid, leaving guests to either wait in the foyer or leave early. On a positive note, the bell boys provide friendly and attentive service, enhancing the overall experience. The two-bedroom villas are spacious and well-suited for families, with a gorgeous enclosed balcony that features a heater for added comfort. Despite these highlights, my experience was overshadowed by the restrictive policies and the need for better beach access. Given the overall experience, I wouldn’t choose to stay at Elements of Byron again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Carly, Thank you for the review. We truly value and appreciate your feedback to help us improve our services. Our resort facilities are available for all in-house guests. If you do arrive earlier than check-in, we do try to accommodate offering pool access, however, as check-out is at 11am, we avoid over-crowding the facilities to ensure everyone enjoys it. We apologize that the experience was not as anticipated - rest assured, we have taken on your feedback to look into. We hope to welcome the opportunity to have you return so we can turn this around Kind Regards, Romanta Pais Rooms Division Manager
Raeline W
Lưu trú vào thg 7, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 18 thg 8, 2024
We stayed at Element of Byron for 2 nights to celebrate our Wedding Anniversary and it was just lovely, our Villa was everything we expected, our couples massage was wonderful and the facilities and pools are just amazing. There is nothing like a swim up bar adults only pool that is heated to the perfect temperature for swimming in winter!!
Dịch
Phản Hồi Từ Khách Sạn: Dear Raeline, Thank you for the amazing review. We are pleased to hear you had a wonderful anniversary getaway. Our adults pool is a huge highlight for couples or friends, the Margaritas are best sellers. We hope to welcome you back in the future Regards, Romanta Pais Rooms Division Manager
Louden S
Lưu trú vào thg 7, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 8 thg 8, 2024
When you drive to your villa you wonder if you made a bad choice, beautiful lush grounds but the villas more shipping container than anything. Once you open the door however you have a beautiful space. See photos. Our chosen villa for two people was spacious, the king bed very comfortable, great shower, great wifi. My only gripe is a very poorly designed bath, my not very broad shoulders couldn't lie flat against the bath as it is too curved. We ate a few times in the resort at different locations and the results were mixed from ok to very good. Food was on the pricey end.Staff were helpful and friendly at all times. The solar train every hour up to 5pm to the town was fun way to get there. Uber was about $20.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for the review. We value and appreciate your comments to help us improve our services. Rest assured, your feedback on the food has been passed on the Executive Chef. We are glad to hear you enjoyed the layout of your villa and the service from our teams. We aim to provide exceptional and personalized service to all guests. We hope to welcome you back soon Regards, Romanta Pais Rooms Division Manager