The Coal Exchange Hotel

I paid for a king bed but got two single mattresses pushed together. No phone in the room to connect with the receptionist. That being said, the food was good and the bar excellent.

I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed. The bathrooms had gorgeous jacuzzi baths and stone basins. The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange. The staff here are very friendly and go out of their way to ensure you have the best stay. Can’t wait to go back.

It was a great night. Very clean and convenient for anyone visiting Cardiff city. Will recommend the everyone

Check in was quick. Hotel needs a little updating, in a beautiful building with nice large rooms, just needs some TLC. Disappointed to see mould growing in windows when I opened curtains in the morning. Lovely surprise to see a very large jacuzzi bath

Location is excellent short walk to the amenities of cardiff bay. Close to train station.

Convenient to city centre. Short drive away. Decor could do with updating. Attention to cleanliness could be better

Clean, tidy, vaule for money and fantastic helpful staff. Have stayed several times over the years and will certainly be returning again

In our bathroom we had a large jacuzzi bath unfortunately there was unsufficient hot water to fill it. Fortunately the shower was adequate.

Architecture is nice. Rooms are disappointing. No fitted sheets on the bed so the bottom sheet comes loose putting you on an half unprotected bed — felt unsanitary. Reported to front desk but said it’s normal. A pipe burst above our room and leaked. Previous water stains on ceilings and carpets. Furniture is stained or breaking. Overal disappointing and not matching the “reviews” online.