David
21 tháng ba, 2024
Where to start, self check in which was a bit of a faff, cards not processing, had to have a member of staff at last to check me in.
On my way to my room, the decor, paint etc we’re looking very dated and needed a revamp to say the least, got to my room ordered my meal through their app to turn up at 1830, knock on the door at 1730, room service, I turned him away to give me chance to have a shower, that is my next issue, got in the shower, wasn’t working and the bath would have taken a lifetime to fill,went down to reception to ask for another room, only one room left, I declined the guy on reception was not interested at all, I went back to my room for the night, I made a complaint through their app, but nobody came.
The next morning a hotel staff greeted me at breakfast and after telling my issues she apologised and offered me a free stay in the future, which I accepted I gave her my email for the confirmation of this free night, guess what, STILL WAITING
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