The Langford Inn

Good news is the rooms were lovely and Sophie saved you with her helpfulness and smily face. Bad news, the food. You should be ashamed. Your roast was embarrassing. Four small deep fried potatoes, a spoon full of cabbage and what resembled a roast chicken leg, which was deep fried out of existence! We sent it back. Out came another spoonful of cabbage and 2 slices of carrot! That cost us £22.50. We only accepted it as it was late and we were hungry having travelled to Bristol that day. Your webb site gives the wrong impression of having 5% off of food. Also, when I asked one of the waitresses what the roast came with she assured me 3 seasonal veg! Also, when I booked, I was told as we were members we could get 2 courses for 1. Also this same waitress confirmed this was the case. Incorrect information. We felt totally emarrassed having been given the wrong information. As well as this, if this isn’t enough, we had to move rooms as there was no electricity in our given room. Not a good start to our membership I'm sure you will agree. We are sure you will consider compensating us to alleviate our embarrassment and further improve our relationship. Thank you. Christine Woodward

I really enjoyed my stay here — the hotel is high-quality, clean, and well set up. Everything we needed was available and the overall standard felt excellent. There were just a couple of things that took away from the experience. When I turned the heating on, the heater gave off a very strong smell, so I had to turn it off, which made the room less comfortable. Also, we arrived very early in the morning (around 5 a.m.) and only stayed for about 6 hours before check-out at 11. Breakfast was included in the rate (around £100), but we were too tired to use it. I tried messaging several times to ask about a late check-out — even just one extra hour, and I was happy to pay for it — but unfortunately I never received a response.  For the price, I felt this was disappointing. Overall, it’s a great hotel with high standards, but better communication about small requests like late check-out would make the experience better

We had a lovely weekend at this well presented old country pub. The staff were all very good and the service level provided was excellent. We had dinner and breakfast and both meals were of a very high standard. The room was very good, a large bathroom with large shower. all the little extras in the room that make for a very pleasant stay. The area around Langford Inn is great for walking. All in in cant fault our weekend stay at all.

The pluses: the rooms . It feels like no expense has been spared in the refurb of the pub's rooms. On opening the Langford Suite's door, there was a definite need to say wow. And it feels like value for money. Just gorgeous. The same goes for the pub's interior and lovely courtyard /garden area. Having breakfast out there - such a treat. The food is brilliant. The menu reads like fairly simple pub grub, but it's cooked and presented SO well, that it's really a highlight. Flavourful and nicely presented. The Breakfast menu is both a delight and also a bargain if you're staying there. You can have anything and everything off an extensive menu ( just one item has a small supplement) . Again, good quality and beautifully presented. Very few minuses - but worth a mention. The room and pub were spotless, apart from a couple of glaring issues. The glass on the doors into the bar were covered in fingerprints and the beams in Langford were literally white with dust when the sun shone in them. Both easy fixes. The welcome on arrival was lukewarm, although all the other staff were great. We were checked in and shown to our room efficiently, but in a really cursory way. Any attempt at conversation was rebuffed with monosyllables and it felt like the lady in charge was so sick of seeing a stream of new faces that any effort at customer service and a bit of charm had worn off long ago. Not The welcome I would expect from anywhere.

One of the friendliest pubs / hotels I have ever stayed at (including the Ritz, Savoy etc). The Manager, Lauren and her assistant, Jess lead the way in demonstrating friendly, efficient professionalism, which the team follow. The bedroom walls are very thin, so you can hear noise from most part of the hotel. which is why I suspect, the hotel provided ear-plugs as a matter of course. When one of the downstairs doors closed, my bed jumped up slightly! However, and overall, the bedrooms are very well appointed, although it was a shame shame that heated towel rails were located right next to the WC in some rooms - not good for hygiene!

We have always enjoyed our times at the Langford Inn. Unfortunately this time was not so good. We had a room in the pub itself (Rowberry) and not in the outlying buildings as in previous visits. The room was stifling and it was difficult to get a good night's sleep even with the air conditioning turned to cool and the balcony door open. Also breakfast was disappointing. My partner ordered the cereal/fruit compote the composition of which was different the description on the menu. We also noticed a complete change of staff to that of our last visit and this appears to have been detrimental to the quality of service offered. Next time visiting the area we will seriously consider going to alternative accomodation to avoid disappointment. We felt let down on this occasion.