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My flight was delayed and arrived 1 hour 10 minutes late. Airport shuttle service regular hours had ended and we had to get an Uber for $40. Every other hotel that I have reserved in the past that provides Airport Shuttle service monitored flights to accommodate situations like mine. Also, my room key wouldn't unlock the door and we had to get moved to another room.
Dịch
Carl
Lưu trú vào Thg3, 2024
Khác
2.0/5
Đăng tải vào 26 Thg3, 2024
We had phoned ahead to make sure we could get a shuttle (checked with *******) then on the day we travelled again checked with both ******* AND the hotel … told now we can’t get a late night shuttle and it’s at the point where we can’t cancel the hotel. Person answering at hotel was NOT helpful - nor ******* even when I showed them the WRITTEN affirmation I had received. So stuck paying for a taxi- not happy.