Best Western Royal Buriram

We had a wonderful family stay here. The nice staff, good food, lovely pool, convenient location, and ample parking made it a great experience. Our requests were resolved quickly, and the quality of service exceeded the price we paid. I highly recommend this hotel in Buriram!

キレイなホテルぢはないが、部屋は広い。

I have stayed at the Best Western on several occasions, my last visit was in 2019, I have always seen it as a quality 3* hotel but sadly on my visit during the Christmas period I now see it as average 2* accommodation. Except for the pool most of the standards expected of a worldwide chain hotel have nose dived and sadly the Best Western reputation is being soiled. Within an hour of check in I had to have my room changed for the following:- 1. TV with very few channels all unwatchable and the set so old with no HDMI for gaming or streaming. In short no TV to watch. 2. Bed linen not fresh and with holes. The second room on the other side was just the same, again linen had to be replaced but this time stained but no holes. One one day housekeeping left the room with no towels, I had to ask at 8pm for them and when delivered they were worn out with holes. Finally the breakfast buffet which previously was very good is now barely recognisable, variety has been cut by 50% to the extent there is only one hot choice daily of which every other day is just vegetables. The varied cake, pastry, bread and fruit options are sparce and the new coffee machine has very small cups which are machine filled to halfway!! Laughable!! I was so saddened by the obvious cost cutting measures that are taking the hotel down, the manager should really get a grip on his hotel before customers are lost to the extensive competition in the vicinity. With a minimum cost per night of B1300 plus B200 pp for breakfast currently this hotel is overpriced with poor customer service, at the moment I would steer clear of the Best Western Hotel, Buriram.