Portofino Inn Burbank

Customer service was very good. Location a few minutes drive to main tourist attractions. Breakfast was great

Fair breakfast, very good service in reception and breakfast management

Pros: Nice water pressure, sparkling clean toilet, cold mini fridge (kept ice cream frozen and water bottles chilly from fridge), good tasting ice Cons: Weird clicking noise all night, trash not emptied, stained chaise, no bag for ice bucket, dirty soap tray Our room looked and smelled clean, but there was a pink stain on the chaise lounge, the soap tray had a brown circle of gunk on it, and there was still trash in one of the trash cans. I was not about to use an ice bucket with no bag in it, but at least the plastic cups were individually wrapped. The mini fridge was nice and cold, keeping our ice cream pints frozen and chilling out complimentary Kirkland water bottles in 20 mins. Even though I closed the shower curtain fully, and made sure the magnets were properly attached on the inside of the tub, there was a pool of water on the floor when I came out. The bed was decently comfortable and springy, but the bedspread was very thin and the "fitted sheet" was a flat sheet that was too small for the bed, not covering the bottom 2 inches on the top. The continental breakfast was full of somehow-dry danishes and chocolate filled crepes. Coffee was meh, cereal options were good, but I didn't see milk. I did see yogurt, but it didn't feel the least bit cold.

Enjoyed our stay. Staffmember Edward(I think thats his name)was exceptional. Continental breakfast was a great start for the day. My only complaint its time for the towels to be replaced. Buy new towels!!

The furniture could use a little TLC. Clean room and just enough amenities for a comfortable stay.

The place hasn't been updated since the '90s. There is a low toilet my husband had to lift me off of with my old knees. There's not a safety bar anywhere, not even in the shower. Pillows old and lumpy. Not at all as described in enrollment ad.

Very convenient and central location. Alfredo was very helpful in making recommendations to see things and andwerec questions we had. Cool to hear movies that were filmed in the restaurant there. 10 minute drive to various places - Universal Studios, LA Zoo, Warner Brothers Stidio, etc. Rooms were a bit worn but heard they are being refreshed and I am sure once it is done they will look nice. Beds were comfy but room was a bit tight. We choose it for the location and it delivered.

The owners are very nice. Breakfast was fine, coffee good. The bed in our room the first night had a huge broken down "hole" and they moved us the next night to another room. Bed was comfortable. The furniture is worn, but the place is very clean. There were leaking shower faucets in both rooms. They were working on plumbing issues. Outside area is nice. Overall seemed like good value for the area.

The Portofino Inn looks like your average Spartan no-tel from the outside. But looks are deceiving. While the hotel is simple and a bit dated, the service was extraordinary, the room was clean, and it is a very short distance from Universal Studios. Unlike most places around there, the Portofino offers complimentary breakfast and free parking. It is a good deal for the dollar.