The Kings Arms Otterton

Business booking due to working in Budleigh Salterton. Upon arrival the pub was in a beautiful setting and had a good size car park (although not big enough for my Luton van on a darts evening). I was welcomed by a lovely female host, who seemed like management. Really friendly greeting and even said she would make sure I was able to grab continental breakfast in the morning as I was leaving at 7.45am and breakfast started at 8am. She highly recommended a certain cereal I try so I was looking forward to that. I found my room and noticed there was no noise from below; which I was slightly worried about. Great! However the curtains are not black out and don’t fully cover the windows when drawn so daylight comes through early hours. The window had been left open meaning my room was hotter than outside and it was around 32 degrees outside. One small fan in the room which did nothing! The four poster bed was lovely and the room cleanliness was ok. There was two great big stains on the curtains and odd bits of dirt in the carpet and the radiators were horrid. I did dine here and had the omelette special. Unfortunately it was still raw in parts and the egg wasn’t cooked, ended up on the toilet all through the early hours. But was ok the following day around midday. When I went for breakfast in the morning there were only small yoghurt pots available as food as they were waiting for the shop to open at 8am to get milk mainly. So I was very disappointed I couldn’t have the amazing cereal or any substantial breakfast after being told it would be ok. For the price it is a lovely place to stay but I wouldn’t stay here again following my personal experience.

Never before have I been met with such disinterest, apathy and disgracefull treatment when seeking to be served in a restaurant. Customer service and consideration at the King's Arms in Otterton is seemingly non existent At about 7.00pm visting a friend, a guest at the hotel with the Intention of joining her for an evening meal, imagine being told by the staff that they had had a busy day and wouldn't be serving anyone else that hadn't already booked. There were clearly quite a few empty tables although they claim all were booked. Our friend who was a resident staying at the hotel for the week hadn't booked either but we were informed they would serve her in the restaurant as she was a guest and that I and another friend could join her at the table if we wished but we wouldn't be able to eat with her! How such an establishment survives is beyond me. I certainly will not be visiting them again and I will make certain everyone I know that visits the area are aware of their appalling attitude. Being in the hospitality business myself I still struggle to comprehend the arrogance and disgracefull conduct of the staff and management of this sorry excuse of a hotel and restaurant. I strongly suggest to anyone that considers using this establishment to keep away!

Room12 is not fit for purpose A cupboard was apparently acceptable for an en suite! Very tired room Mattress needed replacing Leg missing from front of desk/dressing table resulting in kettle with boiling water almost falling onto me Stool with broken leg

Went here early on a Saturday lunchtime as my father recommended it from the past. Didn’t book unfortunately but found plenty of room in car park. Went in and asked for a light lunch, after a few minutes of checking with manager, girl came back, showed us to a table near the bar(not busy) and told we could have ‘snacks’ from the menu. This consisted of a bowl of chips, a side salad or bread and butter and that was it! Couldn’t believe that they wouldn’t be able to provide a sandwich or bowl of soup from the menu for three people. Left in disgust, won’t return, plenty of other quality places nearby.

We stayed for a long weekend in March. The pub with accommodation is frequented by regulars and guests. The bedrooms are well appointed and all en-suite. The food is excellent and we ate dinner every night. There is a very good selection of food and mostly English. Breakfast continental is included in the room rate and hot food is cooked to order at extra cost. Our friend can only eat gluten free bread and she had to order this although it clearly states it is available. The staff were excellent and nothing was too much trouble. Guests with dogs are welcome. Pub games including darts, pool, board games and cards are available.There is a large car park

Pub with accommodations , it has a welcoming bar area with a restaurant. Food from a reasonable menu and not just traditional pub food. Run by a hands on young team who did a good job when we were there. Room clean and nice and warm, we will be back when next in the area.