Kennacott Court

We have been coming to this property for over 15 years. The location and view has always been amazing. The house has undergone some renovations to make some improvements but it lacks that cosy feel now and feels quite sparse. There is no golf course any more. We brought our clubs hoping to play. The pool is closed for renovations. We were not offered any refund for this. It’s a shame. Leaking tap in kitchen- no response from company regarding this. Basically poor attention to detail and no one cares now.

Grubby, lots essential itinerary items missing. Broken bed I. 2 bedroom. No pool or other facilities available as advertised. Cigarette ends littered around outside. Property needs a complete overhaul.

Felt I had to review after reading about so many cancellations this year! We have just returned from a week’s holiday where an extended family group stayed in a number of the cottages at Kennacott. I stayed in Kennacott House so can mostly comment on that. The house has been redecorated recently so the photos on the website are not accurate any more. It looks a lot less dated and the kitchen has been refitted so it doesn’t have an aga any more. The stairlift has been taken out which is obviously important for anyone visiting with mobility issues. The kitchen is pretty well stocked although the oven was not properly attached to the unit so it would move out if you pulled the door too hard! I get the sense it might have been done in a bit of a rush, one of the radiators wasn’t attached properly to the wall either and fell off. Some of the showers didn’t have hot water either. The Wi-Fi was patchy. We have left a list of things to be looked at but I’m not sure who’ll pay attention to it. The ownership of Kennacott Court has just changed/is in the process of changing I think so communication was very poor. We received the wrong information for check in and it was only due to luck that we actually managed to get in I think. A code for the key box was needed. There were no instructions as to what we should do upon checking out. We did try to contact the head office during the week we were there but with no luck. We received no replies to emails that were sent. The swimming pool is being redeveloped, not sure when it will reopen but the childrens room has just reopened (although it needs a bit of a clean after building dust). The site as a whole is ok, I get the impression that things will be updated but not sure when that will happen. Some of the cottages our family were staying in had some issues as well. The location is ideal, 5 minute drive from Widemouth Bay and 10 minutes into Bude which was great! In conclusion, if a few key things were improved then we would definitely return!

In January we booked a week stay here for May 22. We booked 2, 2 bedroom cottages for a party of 6. In April 22 I altered our booking to 1, 2 bed & 1, 3 bed cottage & paid an extra £500. 1 week before we were due to arrive, I had an email from them cancelling our booking, with no reason as to why. Trying to find an alternative for a group of 7 people, proved impossible at such short notice, especially as it was may bank holiday & school holidays; I had to explain to my family & 2 young boys, that they could not go on holiday to the beach.

My family (including two small children) and in laws were due to arrive on Friday 20th for a wedding and then spend a week in Bude. I booked this in October of 2021 and with 11 days to go they cancelled my holiday telling me that COVID had been tough for them! But no real reason as to why they were cancelling it. What I believe that have done is cancelled my holiday and sold it to someone else for a more expensive rate. An absolute disgrace. There should be laws and repercussions for people like this.

We believe that we were seriously misled about the outside amenities provided. Although the house was in an excellent setting, very spacious and the kitchen well equipped, when we booked the holiday it offered a swimming pool – which apparently has been closed for two years and doesn’t look as though it will be open for a long time (not even tiled yet), with childrens play area and sauna also closed. We were belatedly advised of these problems. However, we were assured three days before our visit that all other amenities were open. However, the 6 hole golf course was a joke. It was totally unplayable (uncut and sapplings already growing on the fairway). The putting green was also unplayable. The gym was permanently locked. The tennis courts were dangerous due to moss making them very slippery.  The badminton gear was broken and unuseable – and lighting for badminton chargable. The wi-fi kept dropping out. Outside waste bins were already full and overflowing when we arrived; and never emptied during our stay. Clearly the owners have paid almost zero attention to the outside areas yet continue to use them as selling points of the site. We will be seeking legal advice, as no compensation offered