Tài Khoản Khách
ngày 31 tháng 1 năm 2023
When we arrived at the hotel, there were construction signs that they were remodeling. pI mentioned to the clerk that it was ok, our 4 year old was looking forward to a swim on this hot afternoon. Nope! Pool was closed too. No mention of construction or pool closure on website when I booked. I really hate being lied t, misled and cheated. Things only got worse from there. Once we arrived in our room, it seemed nice enough at first. Nope again. I was looking for my sons' mask under the bed and found moldy french fries. the shower had mold around the tub and on the tiles (see pics). The floors were filthy (see pics on nasty socks worn for 1/2 hour). the Keurig coffee maker spit out grounds into the cup and was clogged with old grounds. When I woke the next morning, a 1-1/2" cockroach (I measured and am not attaching a pic due to the gross factor) greeted me. There was no soap in the bathrooms off the lobby. At breakfast, the pancake machine was not prepped or plugged in until we mentioned that our son would have liked some for breakfast, and there were no drinks out of the machine unless you wanted OJ. In all, a horrible hotel with widespread systemic problems. I tried to talk to a clerk and inquire about switching rooms, but never could find one who would come to the front desk. There are much better choices, particularly at that price. The hotel was worth MAYBE 1/2 of the cost. Never have I had this much go wrong at a hotel. Ever.
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