Vista Vallarta All Suites on the Beach

We enjoyed our stay at Vista Vallarta in December 2024. The was great and very helpful. Our room was in the new tower and was big with a great view of the ocean and beach. The room could have been cleaner as the floor looked as though it was mopped with a dirty mop and the walls were dirty. The bed and bathroom were clean and our water was stocked daily. There was a coffee maker in the room but no coffee provided (maybe you need to ask for this?) The pool was heated and the service as the pool bar was great. The food was also good and service was fast during the day. The restaurant does close early (8:00pm with last call around 7:30pm) so if you are looking for any nightly entertainment there is none at this hotel. The location is a bit of a ways from central Bucerias. If you enjoy a long walk it is walkable. We had a golf cart so it was easy to get around.

My husband and I stayed at the Vista in a Junior suite in April for one week. The room itself was OK although a little run down. On our 2nd day we had no hot water and complained. The maintence man came and ran the water for 40 min! He finally went down to the 3 residential hot water tanks that were supplying our water and adjusted something and told us everything was fine. We had hot water that evening but in the morning no hot water again. This went on for 4 days with no offer to give us a discount or move us. 1 1/2 days before we were to leave the manager arrived and finally fixed the water issue. Why no one called him before we'll never know. We also had a fridge that did not work, and they wanted us to change rooms. We asked if they could just move the fridge as they are just very light bar fridges. This did eventually happen, although made us feel like we were an incovenience. The food was average to poor. The snacks were ok, but their breakfast was not good...the worst Rancheros we have ever had. One morning we were the only people there and my husband order 2 eggs over easy and they arrived cold. Upon checking out, we again asked for a discount or a free night to make up for the water issue, but were told they couldn't do that. I asked for the Manager's name and emailed him when I got home, but never got a response...not suprised. We would never go back. Not having hot water for most of the trip and not offered compensation was completely unacceptable.

We had a very good stay and would recommend staying here. The restaurant also has very good food and is priced well.