City Lodge Hotel Bryanston

Worst hotel ever! No toothpaste or toothbrush or body wash. Refused to give me a refund even after speaking to the manager and checking out

Bed was excellent, in short the room was excellent and the bathroom was well organized with everything to use in the bathroom. And the room keepers the clean the rooms everyday. The replace things that needed to replace.the room was excellent

The speed point machine didn't work on checking in and I had to be sent a pay link. After a series of trying to make payment and I was embarrassed infront of my woman. Got to the room the safe is not working it had to be fixed infront of us. I asked for pool towels from reception the African guy wearing a suit said we must go to the pool and the towels will be given to us, so my wife must walk naked around the hotel pass reception like really. The group of boys booked at the hotel made a horrible noise on the corridors, walking around the hotel with speakers box till late at night in the morning it was them at 05h00 making noise the was no order or what so ever. Breakfast time they ticked our names then the was no seat offer or even told how is the service, is it self service or you get served and none of the stuff came to check on us or to greet us and check how was our night. One of the stuff a white guy eating bacon near the stove in the kitchen holding it with his hands I mean we buy this food and he dips his hands in our food no. After we went to the pool the was 3 outside beds and limited chairs this boys and girls didn't give other guest a chance to use the pool and worse while we are swimming the girls come from the match with their sweaty kit and jumped in the pool and the management said nothing. We felt disrespected by this. It was my woman's birthday but you guys ruined it big time. The house keeper has no way of talking to people the one cleaning ground floor. But Mr Aaron, the chef and security guards beautiful job