Các đánh giá Citadines Sainte-Catherine Brussels - Europe

The room condition is unlike other Citadines that I have stayed before as it is definitely much worn out than it looked on website hotel photo. Worst of all there is no air-conditioner in the room and many stayed out at the courtyard located center of the hotel during hot summer nights. We could hear noises from people gathering outside the courtyard even at 12 midnight since we have to leave window open to keep cool. The only phone in the room was broken and my wife was rudely treated by an unfriendly staff, an African Belgian Male in his 30s (Front desk on duty on 16Aug from 11am to 12noon) for not picking up the checkout reminder call from a broken phone. He pounded at the room door and ordered my wife to vacate the room in 5 minutes time and threatened for late checkout charges if failed to comply. My wife was turned down in a hostile manner by him when she pleaded for extra 15minutes as we are in the midst of packing up already. At the end we have to leave the room panically. This was the worst experience with my many Citadines stays both hospitality and amenities. And will sure have to checkout and survey closely before booking any Citadines since they are not all the same standard. We have taken photo on all hotels that we have stayed for this trip but this is the only one that we did not want to take any photo of the room as this is definitely not the one that we would want to remember.