a&o Brussel Centrum

Amazing hotel and wonderful garden. All very well. Just a very bad encounter with the front desk receptionist Gomez. The lock in my room was not working and I checked with the front desk on this. Mr Gomez reply was 'do you not feel safe'? For a paying customer safety is of the utmost importance and this was not taken seriously at all. He then just went on to serve another guest without acknowledgment to our conversation. I called the front desk to ask them to come and have a look. The phone was answered by Mr Gomez, who said he would be there right away, but did not show up at all. This is pathetic and unacceptable behaviour towards a guest who is concerned about their safety in a renowned hotel like yours. I trust this will be looked into with some level of seriousness

Not far from the north train station, the double bed was made up of 2 singles pushed together

Room really clean and tidy, not much noise at night. Bar staff very nice especially Enrick. Overall very goof