Hotel Manos Premier

Best hotel experience ever! What a great time we had! Super friendly staff, breakfast was amazing, scrambled eggs were just perfect! The whole hotel is filled with extraordinary art. The room is incredible, we had a room with 2 floors. Slept amazing in the bed, it was super comfortable. There was a lovely spa in the basement. Nice and big garden in the back. We loved it so much. Thank you. We would love to come back some day

- as you can see from the photo’s and in comparison to their own website this is a classic room, also you can even look on every single booking website, this is a classic room and we paid for a superior double - - this is our own experience. Just to FYI the hotel is beautiful, stunningly beautiful, from the entrance to the dining hall, and the bathroom are beautiful marble. We have had our superior double bedroom booked for months now. We arrived and have been given a classic bedroom. The service desk repeatedly lied and said that we are in a superior bedroom or tried saying that a classic bedroom only sleeps one person, then blamed the website we booked in, which is very incorrect as on every single booking website and even on their own website this bedroom of number 67 is a classic bedroom. They are saying that they have no rooms available to change, the service desk are refusing to call the manager to sort this matter out. The service desk is incredibly rude and unhelpful when this is a major issue. We can barely move around the room, it’s tiny and dark and there is no mirror to get ready in front of and this is not what we have paid for. I repeatedly said that this is not on and unfair as we have paid for a superior bedroom and just received a classic room. The service desk staff were so rude, acting oblivious to this and pretending they have no idea what we are speaking or, lying to us smugly and laughing at us whilst we fight for the room we paid for and booked, answering the phone (which was not even calling) when we were physically showing them on our mobile device that on their own website the room we have is a classic room, and still continued to lie whilst acting oblivious and continuously saying that the pictures must be wrong. Because I was fighting for us to change room and went downstairs twice to prove that we have been given a classic room, I raised my voice as the person was very smug and quite frankly unkind in all honesty and treated us as if we were a joke for querying and justifying that what we were saying was true, so the service desk then said they will call the police as they have my ID and they do not come to work to be harassed. So we walked away. The manager is in tomorrow morning. We should not and anyone should not ever have to be treated like this when We are the ones that have paid to be here and staff are being paid to be here. being gaslighted - by staff is not the thing we want when we book a hotel and gaslighting is certainly more of an offence than telling them and showing them that we have the wrong room, to be told I am harassing them. Also there is a huge step into the bathroom of solid marble that we have tripped over multiple times and is incredibly unsafe and painful.

You find this hotel close to well known Louiza Avenue, an area with many nice shops, bars and restaurants. So this hotel is well located and on top has a free pf charge parking on the other side of the street, unfortunately still w/o battery chargers for electric cars. The hotel seemed me composed by 3 houses, all nicely equipped and decorated but the main asset is the big garden giving the place a relaxing calmness if you have a room on the back side. And definitively if one with a small terrace. The suites are spacious and fully equipped. This time we could not enjoy the restaurant and bar but had a good breakfast in the veranda. As we could also not visit the spa & fitness we have a very good reason to come back to this very pleasant address with an excellent price/quality ratio.

I enjoyed the stay at the Manos Premier. I was looking for a hotel away from the Grote Markt and the crowds. This hotel provides good accommodation with easy access to the centre by Metro if needed (just get used to the sometimes erratic metro operation). This was my first time back in Brussels for more than 10 years - hotel did not disappoint. Staff are very friendly, restaurant seemed to be used by locals, there are also good bars and restaurants locally with a 10 minute walk. Special mention to Jason and Quentin on the bar…..

Parfait. Personnel, chambre, calme, petit-déjeuner etc... J' apprécie les chambres non standardisées avec chacune leur propre charme. Le parking à proximité de l' hôtel est très pratique. L' hôtel se trouve dans un quartier à proximité de tout.

Nous avons séjourné 3 nuits dans cet hôtel avec l'offre très intéressante "Luxe & spa". La façade de l'hôtel est vraiment belle et assez atypique dans le quartier. L'entrée est très luxueuse et on sent que c'est un très bel hôtel. Nous avons été bien accueilli avec une personne qui nous a expliqué ce qu'il fallait visiter et comment y aller. C'était très appréciable. Nous avions une chambre de luxe en mezzanine. C'était parfait car cela donne la configuration d'une suite. La literie est très confortable, la chambre et la salle de bain sont très propres. Notre chambre donnait sur la rue et même si on entend effectivement le tram passer, ça n'est vraiment pas gênant. Nous avons énormément apprécié les 1h de privatisation du spa. Après des journées à marcher à travers la ville cette petite parenthèse de bien être était vraiment magique. C'est vraiment LE point fort de l'hôtel. Le petit-déjeuner était copieux et très bon. J'aurai préféré par contre avoir un café servi à table au lieu d'une machine à café qui en plus ne fonctionnait pas très bien. Par contre l'insonorisation des chambres est clairement à revoir. Nos voisins étaient malheureusement malades et nous avons passé une nuit entière à les entendre tousser. On avait l'impression qu'ils étaient dans la chambre avec nous !! Idem quand ils discutaient, on a pu clairement entendre la conversation. C'est vraiment dommage pour un si bel hôtel. Ça reste quand même un superbe séjour !