Hotel Asiris

Such a disappointing hotel. Our room was tiny, cramped and so basic. Kind of like a room in a hostel. We were on the third floor with no lift, there was no kettle or even cups and not enough hanging space. It was basically a bed in a loft with a low ceiling, They didn’t even leave toilet paper! We had to go and find a cupboard on the second floor to get some ourselves. We had to check in at Hotel Jacob across the road, Asiris is bleak, we would never stay again.

I'd hope that you read the entire story before you judge. In short, they refused to refund and ignored all of my messages, not professional at all. So, I've wanted to spend a nice weekend in Belgium to be visiting it for the first time, I liked that hotel and decided to book with no worries about the non-refundable booking, Yes, I had no other options but to go with a non-refundable booking and paid right away. I had the option to set the time of my arrival, and few minutes later the hotel rejected my request for checking-in at 10PM (when the train arrives there), and I could neither reschedule, refund the train tickets, nor refund or even get an answer back from that hotel. What kind of hotel on earth that has no night-shift receptionist, is this how you welcome to the tourists of your country???? For two days haven't heard back from them, and *********** called me to discuss the cituation, but unfortunately they couldn't help. I'm a *********** Genius Level 2 customer, and I've never encountered such a disappointing experience. No matter how small or big the hotel is, they should be professionals, at least respond back to my communications. PLEASE make sure to contact any non-refundable-type hotel before you make a payment. I will book another respectful hotel in the same city, Brugge, and will share my experience soon

Very well kept, friendly, and clean hotel in a quiet district opposite St.Gillis [Giles] church. A handsome old house converted to a hotel. Rooms small but cozy and well laid out. No elevator. Very good continental breakfast available; option to have it included in room rate [more economical] or at extra cost. Buses 4 and 14 from the train station take you through the center and along the canals; get off after the second bridge past the main square [Markt]. Continue along Langerie, left on Sint Gilliskoorstraat, left again at the church. Or about a 10 minute walk from the main square. A Carrefour Express grocery store is a little further along Langerie.