OYO Hotel Brownsville TN I-40

Customer service was great .. my room was clean. But there was a gap in the door where light was coming in. Commode needed cleaning inside and out. Walls need paint. There was dust all over the air conditioner vents. I wiped part of the down by the bathroom sink. Shower curtain needs to be changed. Also my room was suppose to be non-smoking. There was an ashtray with cigarette residue in it.

I was told i could get a different room because i was coming into early. Was not informed that I would have to pay extra for this. The front desk was training someone when i arrived. She informed me of the extra charge I paid it. They took my drivers license to make a copy and never returned it to me. I did not realuze this until i was getting ready to go get something to eat and inform the front desk that i had just killed several roaches. The gentleman at the front desk said he was sorry never once mentioned trying to comoensate me for this. But she added it to bill. I know this because when i looked at my booking site it was 10 dollars more. I paid this fee at the hotel. The room was not clean. Sheets had marking on them and there was hair on the floor. Once again I killed several roaches in the room was not compensated for this. There were no other rooms they could put me in for this inconvenience. Poor management unclean and unsanitary rooms. I will never stay at this establishment again. Nor will recommend it to anyone else. Im still having to pay for a room not suitable to sleep in. Would have went somewhere else but did not have the funds. Wish i had taken photos. Rm # 110

The places advertising your hotel should have updated pictures, Mention Construction. Pool non existant as its been slabbed over with concrete? Also i selected and requested a non smoking room and the decorative blanket had burn holes... and an ash tray? Not All the lights work. Jacuzzi in room, some jets need fixing. Hair in the bed, and a sheet for a blanket... Small tv for a suite i was too tired to do a thorough lookthru. Only positive thing were the minor interaction with staff, they seemed nice. And the walls seemed pretty soundproof.

Although the property was undergoing renovations, this pales in comparison to the benefits that I enjoyed during my stay. You see, I grew up in Ripley, and trips home are bittersweet because my parents have gone home to be with the LORD

The whole room was dirty with stains all over the walls. The bathroom was dirty and the shower was not clean. Hair and dust in the bed sheets will not stay again. For the price there are way better options.

The towels were stained, one of the workers used our toilet and left sketch marks. The entire place was under renovation, outside and inside which we did not learn until we pulled into parking lot. Will never return!!

Entire property under construction. Roof was partially missing, room was not clean, and bolt in door was *****ped. Not at all worth the price!

I booked a room on ********** standing outside the hotel. I walked into the hotel and was told they had no rooms left, that my booking was not valid and they would cancel my booking. They said this happens all the time. I am still fighting with ********** over this issue.

More than expected. Specially decorated room with a jacuzzi. Nice. Not what I reserved but I will take it.