Swindon North

Marie on reception was very nice ,polite and friendly . The rooms were clean and tidy as you'd expect from a premier inn . The place is however quite dated felt a bit like the 1970s cross roads motel . Half expected to see miss dianne and Benny any minute. The food in the pub next door was very good .

Hotel staff gave friendly welcome and bed comfy but that is all . Room very dingy , bad lighting and tired badly needs a refurb . Had to change my towel as had lumps of bath sealant on it. The bath was dirty. Black mold on tiles etc The adjacent pub was booked for a family meal which we had to order in advance and pay a deposit . We were led to a room used for storing furniture . It was freezing cold. The carpet was filthy with strips of gaffer tape . The lighting was bad and the walls had paint peeling and remnants of tape . The tables were sticky and the chairs were tatty and dirty. There was cutlery on a paper napkin but little or no condiments.We had to get our own drinks which meant leaving the room .We waited 1hr for main meals and despite ordering a week before 2people didn’t receive their mains until the other 10 had finished . When I mentioned this I was told by the manager you’re lucky we normally charge £50 for this room !!!! The food was good . It felt like we were sat in a storage room cold and filthy , tables stored in the corner and also behind a filthy white net curtain, it was like sitting in a garage. I would advise DO NOT book this function room. I don’t know how they can charge £50.Food delivered to table but that was it. In the morning breakfast wasn’t great and made worse by a very rude woman who took our order .She insisted on stating what we could have and we each in turn had to respond how many of each item we wanted making us feel very uncomfortable . She snapped at our elderly parents, because they dared to speak out of turn .Coffee etc was in a thermos and tepid . Sausages undercooked and fried eggs overcooked . Overall the hotel in bad state and the adjoining pub also needs a refund ,dark,dirty , broken uncomfortable seating and rude staff. We will not be returning as there are much nicer places to meet and dine with family .

Room was clean and tidy. However we were given the incorrect time for breakfast serving at check in. We were told 8am to 10am. When we arrived at the restaurant for the breakfast at 8.55am we felt rushed to decide what cook breakfast we wanted and then there were limited other choices. The staff then told us breakfast ends at 9am. We explained we weren't told this, but they didn't do anything to help us just packed food away and quickly cooked the breakfast. Some of this was under cooked. It was a disappointing start to the day and the children didn't get their full breakfast, they left feeling hungry. If we went again, we would not have the breakfast.