FORESTIS

成人酒店，衹允許14歲以上小童一起住，可以享受純純的成人世界～～位於山頂，景色絕美且安靜，可以提前備好裝備和水 食物。

很不錯的人生酒店。給力。方便。

There is only one word to discribe my experience with Forestis : WONDERFUL. From check in to check out , we felt like we are treated like a family member of the hotels. Everybody is warn and friendly. It's the place I felt like I am back home. I would recommend to stay at the tower suite as it offers the best view you can have on the dolemite. It is a resort full of activities for guest. And if you choose to clear your mind, you could always spent your time in the spa or the swimming pool. Do recommend to go for Half board option as the dinner provided is truly magnificent. And it's fine dining experience. I would like to shout out to, Enrico, Audrey and burno for their fantastic service. They are warn, knowledgeable and funny. 10 out 10 experience indeed.

The,,day since I checked in I’m not able to locate any negative about this hotel,,truly amazing experience just woh,,every facility,food and staff is just excellent,,may be this is the best 5 star hotel I have visited in my life,,Sara you are the best,, Sara at front desk upgraded our room to deluxe suit,,can’t thank you enough,,will remember your sweet and pleasant smile till India,, Thank you,,team forestis

For a hotel that trades on views and price point, FORESTIS lacks the one thing true luxury requires: a deep understanding of guest experience. Front-of-house staff need far better training in how to treat well-travelled international guests — from tone of voice, to cultural sensitivity, to the basics of hospitality like not suggesting a pregnant guest walk down a hill or placing champagne in the room of non-drinkers. The Dolomites are serene, but the service here is inconsistent, inexperienced, and inattentive — not suitable for travellers used to Eastern hospitality or the standards of world-class luxury. This was a disappointing stay. FORESTIS failed to meet the basic expectations of luxury hospitality. We would not return, and cannot recommend it to travellers who value service. Choose a true luxury hotel — one that treats people as valued guests, not transactions. There are many other properties in the area that have luxury views and a better reputation and experience in hospitality and service.

1. Travel Disruption and Poor Communication We travelled to FORESTIS from Venice by train, which unfortunately broke down, delaying us by over 3 hours. We had pre-booked a hotel-arranged taxi due to claims that no transport would be available at arrival — which was misleading, as we later discovered a taxi rank outside the station charging significantly less. We immediately notified the hotel via WhatsApp and phone about the delay. Instead of offering empathy or assistance, we were informed that we would be charged €50 per hour for the delay and €100 for the journey — even though the driver is a hotel employee. 2. Hostile Welcome and Lack of Empathy Upon arrival, we were met with hostility from the front-of-house manager, Omar. Rather than being welcomed after a stressful journey, we were accused of lying about the train delay — something clearly outside our control. Attempts to discuss the excessive transport fees were dismissed; Omar interrupted repeatedly and stated, “This is not a negotiation.” There was no acknowledgment that I was five months pregnant, no recognition of travel fatigue, and no effort to provide basic comfort. When we invited the manager to sit with us in the reception area, he chose to stand over us, escalating the tension. We voiced that we were feeling unwelcome and overwhelmed, yet he refused to give us space. At one point, he physically stepped in front of another staff member to prevent me from speaking with her. When asked to speak to the general manager, he falsely claimed he was the most senior figure on-site — only later admitting he was not. The emphasis was entirely on costs, logistics and penalties, not on care, hospitality, or basic emotional intelligence. 3. Misleading Massage Booking & Cancellation Charges Before arrival, we were urged to pre-book massages due to limited availability. When we asked if we could decide on arrival, the request was ignored and the massage was confirmed via WhatsApp — with no formal confirmation. Given our delay, it was clear we would not make the appointment. We informed the hotel at 3:00 PM and only arrived at 8:15 PM — yet were still reminded of cancellation charges. When we questioned the lack of confirmation, we were told to take it up with American Express, despite no formal record of the booking being sent. 4. Luxury Without Genuine Hospitality Although the hotel showed flexibility in dispatching a car, the service at check-in was entirely transactional. Staff appeared inexperienced and poorly trained in handling guests with care or respect. At €1,000 per night, this felt wholly out of place. Luxury is more than a view — it’s about how people are made to feel. And at FORESTIS, we felt invisible, unimportant, and unwelcome. 5. Dining Experience The dining was overall fine, though underwhelming for a property of this calibre. Dishes lacked depth in flavour and creativity, and the service didn’t meet expectations for well-travelled international guests. That said, we a