Christina
28 tháng mười hai, 2023
Hotel layout is a bit strange —- lots of different staircases, turns and service elevator to get to our room. Would not be very doable for older guests. The reception team was amazing. However upon check out, only 1 receptionist was working which seemed unfair to her.
Seems like it advertised itself to be slightly more upscale than it is. Room itself was fine, comfy bed…but somehow it felt more like a B&B atmosphere in terms of attention to detail and customer experience.
Getting to and from my room I had to walk through either a restaurant or a ballroom….then a maze of stairs and lifts…. This is not a big deal, but…it wasn’t relaxing or comfortable. We ordered in delivery - would have happily tipped staff to bring it up to the room - but only 1 receptionist was working and there was no one else around. So I had to do the maze…in my pjs and bathrobe to get it…. Not bad, but not great. It was decent enough for what we paid, but I expected more and likely won’t stay there again.
Dịch