Tài Khoản Khách
ngày 2 tháng 8 năm 2022
Rung ahead to inform them we would be arriving early. Not a problem as room will be ready. Arrived at 2pm & told no check ins before 3pm, so sent to the local pub for an hour. All very friendly when we went back & paid for the room. Then the customer service was zero. TV was not working or tuned in. Owner failed to respond to any messages about this, so we had to go out to watch the football that we planned to watch in the room. There was a list of RULES on the wall that filled 4 A4 sheets proving the point that the business was more about the owners convenience than the guests. Despite this, the room was clean, tidy & the bathroom was superb. The owner just needs to learn about customer service.
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