Golden Acre Holiday Bungalows

What a lovely site - kitsch, calm, clean, comfy and well catered for. Our lodge was bright and even had a private garden for the pooch. Everything we needed. Lovely beach 5 minutes walk away, excellent access to the coast path and the nearby town of Bridport was fascinating, with lovely bars and very interesting characters. Will be back.

Not impressed. CONS: My Lodge (15) was damp, which made clothes unwearable. Intermittent sleep as immersion heater kept firing up throughout the night. Had to come home early as so tired. Very expensive for self-catering. PROS: Kitchen was well-equipped and Lodge was in a good area for exploring the Jurassic coast.

It is with real regret I am having to write this complaint review regarding my latest visit to Golden Acres. In all the years I have been on holiday with them I have never ever had to make a complaint, let alone a one as extensive as this. I have been holidaying every year at Golden Acres with a variety of my dogs since 2010, firstly by myself and in recent years with a friend. The reason for the booking has been solely because of being able to bring along my dogs and all being able to have a peaceful, relaxing holiday, going on local walks and exploring the area, Eype is a lovely village and central to local attractions. Our stay started on Friday 26th May 2023 and we were booked into chalet number 7 until Friday 2nd June, when my friend booked by telephone she was told that they had a party of bikers staying that week, but was assured that they were a small group who would be situated away from us, as we did explain that one of my rescue german shepherd dog's had a hearing disability and was extremely nervous, he had been the previous year and loved it. She was also told that they would be out during the day exploring the countryside, offered an upgrade with bigger garden so noise would be kept to a minimum. On that basis we booked the holiday. We arrived on Friday 26th and settled into the lovely chalet as per usual. At that point we had people with dogs in chalets numbers 6 and 8 either side of us, both couples were lovely. Then on Monday afternoon we had an issue, I was alerted by one of their gardeners who had let himself into the back garden by the side gate (luckily the dogs were inside) and was standing at the patio door in full view looking directly into the kitchen/dining area window, with a lawn mower and ear defenders. Not only it scared me but caused my nervous german shepherd dog to have a meltdown, it frightened him, it was a total invasion of privacy. I had to move my dog into a bedroom, opened the patio door to ask why he had not knocked to give me warning/notice he was coming into the garden, I was met with total hostility and he was extremely rude, stating he had a job to do and that the dog was a pain for barking. There was no consideration given to the welfare of my dog/s, needless to say I spoke to a gentleman in the office, who seemed bewildered and not bothered by the consequences. I then spoke to a male member of staff who did apologise and stated he would have a word with the gardener. Then on Monday around 8:30pm in the evening one of the bikers arrived to book in, they booked him into chalet number 6 next door, the male staff member knocked and mentioned that he had spoken to the gardener and that the other bikers were coming from Salisbury, they would be using the other parking space allocated for our chalet. At 10:30pm 14 additional large bikes and bikers arrived in the car park, it was extremely late and very noisy, it did disturb the whole of the site, and it is a small venue with 20 chalets. What made matters wor