Hotel Hermitage Relais & Châteaux

We have just visited the Hermitage for one week’s ski break. The hotel is really pretty with plenty of charm. Our deluxe room was lovely with a beautiful view, very spacious balcony and good amenities. We particularly enjoyed the ambience in the bar area and wonderful appetisers with a drink of an evening. They were very welcome and such variety! Lift passes can be purchased at reception on a daily basis which was great. Now for some of the points that they could improve on. We are fortunate to have stayed in many 5 star hotels around the world and in ski resorts and the Hermitage is almost 5 star, but not quite in our opinion. The physical building and staff are 5 star, but the service is not quite there consistently. We really missed not having a cup of tea or cake on return from skiing as most other ski hotels offer. A few items on the bar would have be nice, even if you have to pay for the tea/espresso. The cost to the hotel to do this would be minimal and it would generate more beverage purchases so seemed odd they didn’t. Dinner is not until 7.30pm so it can be a long wait if you are hungry! On a number of occasions we waited a long time for the ski shuttle - in excess of 15 minutes at the front of the hotel on two occasions, despite the shuttle being ready and waiting and it was obvious to the shuttle driver that we were waiting (ski gear on, standing with skis by the shuttle) but we were ignored. For the return shuttle you have to call the hotel, while other hotels seem to offer a regular service at peak times. We did not know this on our first day and waited nearly 30 mins at 4pm at the designated pick up point before we called them. They were very prompt in collecting us however when we did call. Dinner was pleasant but nothing remarkable. The dishes are well put together and most of the time well presented, although not always. You will not go hungry on the half board option as 4/5 courses are included and portions are generous. Things tasted good, not amazing, and were not memorable. We did get a little bored of exactly the same vegetables every night with grill dishes and the same sauce and sometimes what we received did not match the menu description. It may be different if you are not in half board though. Service in the restaurant was also hit and miss, sometimes it was great, other times we waited over 30 minutes to be offered dessert after main course and sometimes it was never offered. We found the prices on the wine list extremely expensive, so much so we did not drink wine and chose to drink at other venues in Cervinia. We expected a typical hotel surcharge but felt it was over the top. We have drunk wine in 2 star Michelin restaurants and this was higher than all of those. We are sure the wine list is very good, but there is nothing really below 100/150 euros per bottle. All staff we encountered were very friendly and helpful - especially in the bar, and at breakfast. We felt it would be good if the breakfast team proactive

We spent Christmas here as a family and as all the reviews attest to this is a great hotel. It’s comfortable with good food and a spa. And I agree what sets this hotel apart is the staff. They work very hard and go the extra mile. Phillipo and Antonio at front desk. And, everyone at the Spa esp the manager Angelo. We will be back.

We spent 3 nights here with my parents-in-law and we were very happy with this hotel. There are lots of very nice design touches all around the property and after a day of hiking we enjoyed using the spa. We did a few excursions which the front desk staff helped us with and every single member of staff we interacted with from front of house to housekeeping were professional and courteous. We ate at the restaurant for both a lunch and a dinner and would recommend it for meals you don't want to venture out. A lovely stay, we will be back!

The perfect hotel. Warm, welcoming, homy and quiet - but still the most professional and excellent in hospitality and friendliness. This is my favorite hotel in my favorite ski area. Once you stay there, you won't look for another.

Great property, luxurious throughout. Our room faced the front so great Matterhorn view. The hotel is up a slope so nice and quiet...there is always the free hotel transport on hand to whizz you to/from the lift/town in 2 mins. Tomas on front of house and Luca at breakfast offered exceptional service. It is a 5 star hotel so prices are never cheap but good quality. The pool/spa is a very comfortable pption at the end of the day. Revommended.

Angelo and his SPA is fabulous. I didn’t stay at the hotel, just visited for the day. Angelo made us feel super welcome, in fact we felt like VIP’s. I had a massage with Angelo which was fantastic - overall Lovely, lovely experience!❤️