Sertorelli Sporthotel

This hotel is sensational, all the staff were very attentive, friendly and helpful. A special mention to Ciara, Federica, Lorenzo, Maurizio, Lucca, whom, made us feel very well looked after and make sure all our needs were covered during our holiday, they made it all very easy and quite frankly a dream. Also worth mentioning the staff from the restaurant including the chefs, who greeted us with a smile and the most exceptional food every day without fail. We strongly recommend this hotel. The view is magnificent and location was very convenient, the installations are lush. All the staff made sure we were always comfortable with all certainty they are the key of the success of Sertorelli. Wishing you all the success and see you next time.

A well oiled machine providing guests with everything they might want for the perfect ski holiday. The food and service were superb. The hotel is immaculately clean and everything is geared up towards giving the guests a first class experience.

Fantastic hotel. We are a family of 3 adults, here for a ski vacation. The check in was very welcoming and smooth. We stored our skis in a large locker in the ski room and checked our room. The room is very modern- you need to book the “new” rooms as part of the hotel was renovated. We booked half board and must say that dinner at the hotel is superb. I’m gluten intolerant and to my surprise the manager of the restaurant offered special courses that are gluten free, including gluten free pasta, deserts and croissants. The restaurant stuff are very pleasant and knowledgeable. We loved the food offered for breakfast and dinner. We used the bar and enjoyed great cocktails with a little Italian twists. The spa at the 6the floor is wonderful. They have 3 large jacuzzi’s, few saunas, a steam room and 2 relaxation rooms with free tea. The spa facilities are top notch. Overall a great experience.

While the hotel service and shuttle were great, our overall experience was unfortunately overshadowed by the owner, Peter. His behavior was shockingly unprofessional, particularly in how he spoke to women, including my mother and sister-in-law. We had chosen this hotel to celebrate my brother’s honeymoon, booking multiple rooms, but were deeply disappointed. The website was misleading—there is no swimming pool, just three generic lukewarm hot tubs, two of which were out of service. The rooms were also a letdown; they advertise renovated accommodations, yet ours looked straight out of the 1990s. Despite the occasion, no upgrade was offered to the honeymooners, which was disappointing but not nearly as troubling as Peter’s conduct. His attitude was beyond unprofessional—it was outright hostile. Attempting to speak with him felt like reasoning with a tantrum-throwing child. Shockingly, he even called the police on my sister-in-law when she calmly tried to discuss concerns at checkout. His behavior was not only embarrassing but completely unacceptable for someone in the hospitality industry. That being said, the rest of the staff were wonderful, and I feel for them having to work for if you can even call him a man. I'm sure the staff have plenty of stories to tell about him. Peter, I know you'll read this, and it's unfortunate that you haven't matured enough to appreciate the family business that was handed down to you. You should take a moment to reflect and be grateful for the position you're in—because without inheriting this business, your prospects would likely be much different. I hope others read this and choose to spend their hard-earned money elsewhere, where they will be respected and treated as valued guests.

This place is incredible. Everything about it is amazing. The rooms and the views are breathtaking. The food is delicious. The wellness centre is unbelievable and a perfect place to go after a great day on the slopes. The location is perfect but most of all the staff make you feel like family. Nothing is too much trouble. We visited with family with people between the ages of 5 and 74 and we all loved every minute of our stay here.

this a hotel trying to be a 4 star but comes up short! we were charged 3 euros for a bottle of tap water every night at dinner when it should be free they refill the bottles not what you would expect for a proper 4 star hotel, the heating system in our room was hit and miss, must be on timer for the whole hotel, also got charged 15 euros for the use of a kettle was told our room wasn't on the list for 1 as only a comfort room we have stayed in 3 star hotels and had tea and coffee making facilities in the room free of charge. these may seam trivial but these should be free in a 4 star hotel, the rest of the service was very good the room cleaned every day and sheets changed regularly, the food was top notch breakfast had a good selection and the waiters were on the ball. We would stay there again but will take our own kettle and will not have the water at dinner unless it is free.