Tài Khoản Khách
ngày 29 tháng 10 năm 2024
As we planned to stay in Bretten just for 1 night, we booked Dormero offering simple rooms at good price. Upon arrival we were offered a room with one kingsize bed, although we'd asked for a two bed room in our reservation. The local staff was friendly enough to change the room. Alas, at that point they double charged my credit card for both rooms. Despite assurances that the double charge would be reimbursed, multiple calls and emails, I haven't got the money back until now. So, to sum up, everything's ok until something goes wrong - the follow-up service is sadly horrible.
Dịch