London Kew Bridge

非常好，都住好多天

地理位置還算方便，房間清潔情況理想，空間足夠，早餐也可以。

Fantastic staff, very helpful and sorted out a booking error that I had made. Every member of the team we dealt with during the stay was great. The hotel was very reasonably priced and is well located. As always with Premier Inn you know what you're getting.

Everything was great - parking was perfect, the staff were obliging and the room was clean and well presented. Everything was just as I would expect EXCEPT the meal deal! Unbeknown to us, the supplier of Premier Inn's food had ceased trading and over two thirds of the menu was unavailable. For the evening meal this didn't affect my choice but my wife struggled to find anything on the menu she wanted. At one point she suggested a refund for her part of the meal deal but this wasn't forthcoming so she settled for a burger. However, when it arrived, we were told they had no buns in which to put the burger in. This rather spoiled what was otherwise a pleasant stay. Afterwards we discussed and decided upon insisting on a refund for our breakfast part of the meal deal. Upon checking out we pressed the bell to discuss this but despite waiting a few minutes, we had to leave to meet an appointment so the matter remains outstanding.

I booked this hotel for my family’s 9-day stay, but unfortunately, the experience was far below expectations. Despite asking the reception multiple times, the room was cleaned only three times during their stay, the bins were left unemptied for days, and toilets ran out of toilet paper. This lack of basic housekeeping was very disappointing and made their stay uncomfortable. While the reception staff were polite, they did not act on our requests, which was frustrating. I would not recommend staying here unless they address these issues. Cleanliness and guest comfort should always be a priority

I went with my family for a 9-day stay. Even though we left a sign on the door that said the cleaning needed to be done, it was not done. We got to the point where we ran out of toilet paper and even though we spoke to reception, the situation did not improve. After four days they did some cleaning but only one of the three beds was made.