The Royal Hotel and Leisure Centre

Supposed to stay at the hotel tomorrow, been looking forward to the break only to be informed that my booking has been cancelled due to the hotel taking Ukrainians refugees instead. Hotel shouldn't have been accepting bookings if this was the case, travel plans changed at loss of train tickets.. Not happy with phone call

A lovely hotel in a beautiful old building in the centre of town, nicely decorated, staffed by friendly helpful people. I stayed in a pleasant bedroom on the second floor, a single with a small double bed and a good firm mattress. The room was nicely painted in plain colours, with great curtains which blocked the daylight, some attractive pictures and decorations, and a stylish bathroom. And you could open the window, which is not always possible nowadays. There were two flights of stairs and no lift which would be hard work with heavy luggage, but I have a feeling that the staff would have helped if it was a problem. A couple of niggles reduced 'sleep quality' from 5 to 4 stars. The bottom sheet was not big enough for the mattress and so could not be tucked in at the head or food, which meant the sheet rucked up overnight. Another problem was temperature - I like a cool room and did not turn the radiator on, but the pipes feeding the radiator heated up and made the room quite hot even with the window open. But this didn't stop it being a very enjoyable stay. I especially liked having a glass of wine and bowl of soup in the relaxing bar area; travelling alone was no problem.

A true gem. From checkin to checkout staff were amazing. Food was fantastic. Every staff member was warming and welcoming. Excellent value for money. Breakfast was super. Huge selection on offer. Great value.