Märchenhotel

Perfect little hotel. Set in the most beautiful of landscapes. Still can't get over the beautiful view of the mountains outside our balcony and with the purest of sounds. So many wonderful walks in nature. The hotel itself is a wonderland for children. My little one is a toddler so we did not use the baby sitting services but there was so much to do for children of all ages. The indoor parks, the outdoor playgrounds and last but not least the animals! We loved walking the llamas and the goats trotting down the stairs and onto balconies were so cute! The food was absolutely great, with options also for the kids. A lot of toys and things to do for the little ones while eating. Attention to detail and the design is with children in mind (little sinks, hand rails, parking for strollers, toys in the rooms...) Last but not least, the staff were incredible. Family Vogel are such great hosts and went to great lenghts to make sure our stay was comfortable (even when my daughter was unwell). Rest of the staff, were also very helpful, and also around with a smile ensuring you have a wonderful stay.

This would have been a 5 star review. Our stay was great, and our little one loved it. It's a really great place for kids and families. Sure, the wellness area for the parents could be better, but still, totally worth it, because our son had an absoute blast. On our last day however, I got severely ill, and in the morning of our departure I was quite sick. We managed to check out on time but then had to wait 40 minutes for the car to take us to the station. So I had to wait at the reception, going to the common bathroom at least twice and when I asked the lady at the reception for a glass of water, she told me, in a very unfriendly manner, that I would have to go the restaurant. All this while I was clearly very sick and weakened. A glass of water is not a lot to ask specially since you can drink tapwater in Switzerland. So once you check-out of this hotel, forget being treated with basic human decency. It's a shame because we would have returned, and recommended it to our friends and family.

Loved this hotel from the moment we arrived. They have put so much critical thought into how to maximize the experience for all family members of all ages. You cannot go wrong if you are looking for a place to stay with a family and kids any ages.