Hilton Tampa Downtown

The shower has no hot water. The heating system doesn’t heat the room. The hotel room looks from 50s. Quite old and definitely need maintenance.

We had a one night stay at this Hilton prior to going on a cruise ship. We were assigned a handicap room but didn’t ask for it. The room was excellent with a very comfortable bed and we slept well without any noise whatsoever. We had an old fashioned at the lounge which was made well. The bartender said that it was by far their most popular drink. The 211 restaurant could have been better and for the $29 buffet, was disappointing. The hash browns were soggy, the bacon was overcooked and the French toast was chewy. The young lady making the omelettes stole the show as she made an excellent Denver. I would stay here again but pass on 211.

This hotel was very nice and very clean. I stayed for one night to attend a comedy show at the arena and they have a trolley that goes right to it. I would definitely stay here again.

Nice facilities and front desk service. Expensive valet parking ($42 per day) and housekeeping had to be hounded to clean the room.

Stay was good. The room was fine. Was a basic room but nothing to write home about. It served its purpose—place to sleep. Customer service was excellent though.

Our first time in Tampa and first time at Hilton Downtown. Very nice, clean, staff was very nice.

Although it was pleasant, 2 things stood out. Flushing the toilets, feeling like the flush was so noisy and powerful, we are surprised we did not go with it, then hearing the same flush all night from other rooms, I hope it gets fixed. Lastly, how do we get the new generations to understand real Hilton style customer service? Walk up to the service desk, greeted by young generations, standing there, stoic and unwelcoming as possible, no how may I help you, nothing, just a stare down-Sorry we inconvenienced you from earning a pay check. Unfortunately, it is everywhere, not just here! The world of entitlement…getting a pay check yet not earning it. Welcome to our new world. So heart-breaking!

No running hot water and shower did not drain properly, we checked out early and stayed at another property

I paid for the stay in advance via Orbitz. Then I game my credit card at check-in for incidentals. At that time they didn't inform me that I would be charged an extra $35 per night resort fee. I didn't find this out until I saw my receipt at checkout. When I complained to the front desk they seemed surprised that I wasn't informed at check-in time, but didn't do anything about the charges.