Holiday Inn Express Braintree

Title: Disappointing Stay - Would Not Recommend My recent stay at this hotel was very disappointing. The room was not clean, with visible cobwebs and even spiders, which left a very unpleasant feeling. To make matters worse, my children developed rashes during our stay, possibly due to insect bites. The breakfast experience was equally underwhelming. The selection was limited, and when I asked for a clean spoon, the gentleman at breakfast was quite arrogant. He pointed me to two dispensers, one labelled "clean" and the other "dirty." However, the "clean" dispenser also had dirty spoons mixed in. When I pointed this out, he showed no interest in addressing the issue. Given these issues, especially the impact on my children’s health, I would strongly advise against staying at this hotel. It was an unpleasant experience overall.

We were initially given a room without sofa bed, when I read the description I was booking a room with a sofa bed. However the lady in the front- i cannot exactly remember her name but I think it was Tracy, she was very accommodating and moved us to a room with a sofa bed. The sink was blocked and the phone in the room wasn’t working. The whole hotel was dated and needs an upgrade. Breakfast was poor, compared to other holiday inn expresses we have stayed at this one was limited with their items and eggs etc didn’t seem fresh. We were in a small town but even then when you’re staying at a holiday inn you expect certain things to be in order and certain standards unfortunately we felt like this holiday inn wasn’t up to standard.

Quiet and clean place Hope to come and stay for more time