Wendy T
ngày 16 tháng 3 năm 2025
We booked a two night ground floor stay at Widbrook Grange on 11 March through a Waitrose deal. On arrival, we went to our room to find the bathroom unusable, we reported it straight away to be offered an alternative room that was not suitable for our needs. The receptionist advised that they would get someone to investigate the next day; so in the meantime, we had to use the Reception toilet which was in a separate building to our room. The evening of the next day, we were told that the vehicle had broken down and so the problem had not been fixed, we asked if they could send someone else out and they advised they only had a contract with one provider and they had one vehicle. We sought compensation at the end of our stay, we paid £373 for two nights B&B and we were offered £46 compensation, which I feel is not relative of the issues we had. I felt I needed to leave this honest review in light of this. The hotel room we had, aside from the bathroom, was nice but the hotel and ground were a little tired. Breakfast was lovely with a good choice. Friendly staff. In a nutshell, not somewhere I would recommend to friends and family or book again.
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