The Broadlands

Quite disappointed with hotel, implies breakfast included meagre choice for continental breakfast, full English which I was expecting at £175 per night was additional £12 per person ! Hotel clean but very tired looking in places and plastic flowers off bedroom windows were faded and full of weeds.

Loved this place! Beautiful little bed 'n' breakfast with brilliant owners/hosts - Thank you for a fabulous stay! The location is great, charming rooms and a great breakfast in their sunroom to start off the day.

The Negatives 1. Refused breakfast: My booking clearly shows that a free breakfast is included. At check in, I asked where I had to go for breakfast, but was told I had booked room only. I was surprised and checked my confirmation, I went back with my booking confirmation, but she still refused to accept that my booking included breakfast. She said I had to pay an additional £12.50 per person for breakfast. See photo of my booking confirmation. She said I had booked a special offer which didn't include breakfast, I had to disagree as yes it was on offer at £110 but it clearly stated that breakfast was included, that's precisely why I had booked it. 2. Attitude! We had arrived early after a long car journey, so I asked if I could use a toilet before we returned at the appropriate time to check into our room. I wasn't allowed, she told me to find one in the main street, which fortunately wasn't far away. 3. The bathroom was not to the standard I would expect for such an expensive hotel, see photos of cracks in toilet and basin, damaged paintwork, dirty window blind etc. I don't mind that sanitary products can't be flushed down the toilet as we have a septic tank at home, but I do provide sanitary bags and a closing bin for my visitors, I expect the same in a hotel. 4. The radiator in the sitting area would not come on, it was definitely needed at this time of year as it was quite chilly in the room, and about -4 degrees outside. I accept she can't control the weather but she can control the heating! 5. At just after 11pm I received an email from the hotel with an invoice attached for a room only booking. It was as if she thought that by issuing this, my booking confirmation showing breakfast included, would somehow disappear! 6. ******* contacted the hotel on my behalf, asking them to refund £25 for the 2 breakfasts that they refused to give me, but she said no. 7. We could hear voices or TV from the room next door. The Positives: 1. Great location just off the main street. 2. Large comfortable bed

Fantastic location, great breakfast and comfortable rooms. Rooms are spacious and have two floors. Staff are super friendly and have a family vibe going which was super nice. Shame about the weather but overall if you need a place in the Cotswolds, look no further!

Good sleep but everything else was appalling. The room was tired and needed a good clean. The bathroom was pretty awful. Old and very dangerous shower, no hand rails, slippy bath, no temperature control. Toilet took 1 hour to refill. Basin too small to even wash your hands and the bathroom was dirty. Broken old doors. Breakfast over cooked and everything on the table was grubby. We stayed three nights but only had breakfast once.

Great location, nice staff, Breakfast very good but this is not a 4 star hotel, rooms very tired in need of updating and they have a damp smell about them, Bathroom also very small and also need updating. Other point Light Bulbs that have blown and not been changed, Door Handles hanging off, just a lack of care. Not worth what they are charging.