Tài Khoản Khách
ngày 24 tháng 11 năm 2021
Caveat Emptor: The room doesn’t meet the basic hygiene and cleanliness. Booked and paid 4 nights after check-in realise the room was dirty with brown patch stain on the wall, dressing chair was dirty, blinds not working and carpet are stained
. After check in for 30mins, decided to check out as it doesn’t meet the basic cleanliness expectation. Feedback to Trip.com, they claim no refund policy as part of the condition of sale. Don’t understand this property classification as 2 Star Hotel where it is dirty and inhabited. It is not a hotel, more like a room rental. Trip.com, are you able to explain with this property with dirty room is listed on your portal? Extremely disappointed. BECAREFUL, EXTREMELY CAREFUL.
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