Les Galets Rouges Lodges & Spa

Do everything you can to avoid having anything to do with this place. Extortionately expensive, with zero interest in delivering a quality service. I paid 3700 euros for 7 nights, just for a room, no breakfast. Rooms are nice, good view, comfortable beds etc, but plenty of things broken: the safe, the phone, the parasol had a broken spoke, no soap or shampoo/conditioner, only 2 cups, when we were 3… etc. all of which doesn’t exactly shout 4 star! I was astounded when reception told me that breakfast wasn’t included in the rate, and would cost 23 euros per person, per day. This would mean an additional 483 euros (this is the same price as the Barrière Fouquet hotel on the Champs Élysées!). I spoke at length to 4 different members of staff to ask if this could be included, all of whom nodded along and said they’d see what they could do, but no resolution or conversation resulted. Consequently, we ate breakfast outside the hotel every day at about tenth of the price. The rudest of the staff was their head receptionist who went to great lengths to explain why I was wrong about everything and was so rude and aggressive that I actually walked away whilst she was raising her voice at me. I asked multiple times to speak to the owner and was met with finger wagging ‘that is private information madam’. On the last day a man who said he was one of the co-owners said they could have ‘sorted something out’ on the breakfast problem, but that I had ‘spoken to the wrong person about it’. - despite me speaking to 4 different members of staff.’ The only person there who was friendly and polite was a lovely lady called Cindy. I have read several other reviews and it’s clear that the owners have invested in the property via a grant, but that’s where it stops. They have no interest in actually running a hotel, and the price is ridiculous for serviced rooms, which is what they are. You’re better off staying in one of the hotels near Deshaie or renting a villa. Whatever you do, don’t come here.

This is not a Hotel with hotel service. This is a tourist residence. Nice new room, quite small and clean. Service is a disaster. Réception, arrival, booking confirmation , everything is complicated. breakfast service is long… long… and not very kind neither friendly. This new resort is managed certainly by people who made a financial investment ( with support of EEC funds…) but do not have no experience of providing guest services to people. Do not consider you will be in a high level service place or a hotel service, minimum here is the rule. Management is totally absent of the place. Asked to meet them to complain and explain what “service” means, they do not care , same for the employee who are not coming from the hotel and service industry. What a pity because the location is beautiful.

Room not ready till 4… I asked if possible to see if we can get the room a bit earlier .. 3:30 Was the best she can do. The host then sent us to their “private thermal bath “ while waiting for our room. We made not 1 but 2 trips to Look for the so called thermal bath … to only find it was broken … I am certain we are not the first family to Wait for a room to find the “thermal bath” broken. We are currently still waiting for our room and not 1 person asked if we would like a glass of water or tea. Sorry to say … the Holiday Inn gives you a warmer greeting .. wish I could tell you all differently:/