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Đánh giá đã xác thực
Vị trí4.2
Trang thiết bị3.9
Dịch vụ4.0
Vệ sinh4.0
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Tất cả đánh giá(12)
Đánh giá tích cực(12)
Đánh giá có ảnh/video(5)
Tài Khoản Khách
Giường đôi
Lưu trú vào thg 8, 2024
Một mình
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 13 thg 9, 2024
The rooms were good for the price, the only thing that angered me was that I told the service girl twice in the morning in Chinese " no cleaning, very good".
She replied " thanks, no cleaning " in Chinese.
When I returned in the evening, I found all my personal belongings were moved for cleaning.
I do not like people touching my personal belongings after they have handled garbage and cleaned the toilet.
Dịch
Phản Hồi Từ Khách Sạn: 非常感謝您選擇入住我們酒店,對於您反饋的問題我們深感歉意。因為老撾員工中文理解能力可能存在欠缺,導致您這邊要求是不需要打掃衞生,服務員反而理解成給您打掃衞生。再次感謝客人對我們的評價,我們會以客人的反饋為動力,不斷改進和提高我們的服務質量,以提供更優質的服務,真誠期待您的再次光臨!
Tài Khoản Khách
Giường đôi
Lưu trú vào thg 7, 2024
Một mình
7 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 25 thg 8, 2024
Hotel offers airport/train pickup. But my request to pickup via Trip.com was overlooked. However, the staff services were great and helpful. They offered drop off at the Laos border customs on checkout and call forward to my next destination hotel.
There is a serious issue that the management needs to look into. My room had strong cigarette smell and when I asked for nonsmoking room, I was told there is non available! I had a serious headache caused by the cigarette smoke smell despite I opened the window through out the night!
Dịch
Phản Hồi Từ Khách Sạn: First of all, thank you for your recognition of our hotel service. Regarding the hotel pick-up and drop-off service, if you cannot be contacted online, you can directly call our reservation hotline on Ctrip. For related pick-up and drop-off issues, you can directly talk to the hotel front desk. We will handle the hotel pick-up and drop-off service according to the guest's request. The train picks up and drops off at the station on time. The issue of non-smoking rooms has been clearly implemented by the hotel. Because the team checked in the room type you were staying on that day, there was no room type for you to adjust, which brought you a bad check-in experience. We are deeply sorry for this. Thank you again for your evaluation of us. We will use your feedback as motivation to continuously improve and improve our service quality to provide better services. We sincerely look forward to your visit again!
Tài Khoản Khách
Giường đôi
Lưu trú vào thg 12, 2024
Một mình
13 đánh giá
3.0/5
Đăng tải vào 17 thg 1, 2025
Not a good place for a quiet night’s sleep
Dịch
Phản Hồi Từ Khách Sạn: 對於你在住宿期間遭遇的噪音幹擾,我們深感遺憾並誠摯地致以歉意。