Sonder the Hancock

If circumstances had been different, if my luggage didn’t weigh 60 pounds, if my unit wasn’t on the 4th floor in a building with no elevator, if I had not arrived to the ‘hotel’ at 3 instead of 4, if I had traveled alone instead of with another person, then I imagine I’d have really enjoyed this rental. I booked a one bedroom apartment and invited someone to join me- I said I’d get a couple of beds. When I saw the couch in the unit on te website, I figured that would be just fine for a one night stay. I’d just need a blanket and a pillow. I stayed at a Sonder before and I enjoyed it. I didn’t mind that there was no front desk. But nothing went wrong. I didn’t need customer service. Now I lie here on a loveseat with my legs hanging over the edge, and my friend is in the bed. She gave me the duvet from it and she is using my coat as a blanket. You see, Sonder customer service is unable to correct a problem with an online guest services staff, it was painful hearing them try to find boots on the ground to deliver a blanket. Yes Sonder screwed up in advertising that my unit had a full sized sofa, and yes they were incorrect in assuring me that all units have extra blankets, but what I am experiencing in this moment is utter disbelief that this chain that is in the hospitality business can’t find a way to bring me a blanket. I feel guilty for calling and insisting to some young person on the other side of the world that they find a way to get me a blanket. Ultimately I’m just offended that Sonder has my money for this exchange. As I said in the beginning, had circumstances been different, I can imagine really enjoying this ‘brand’. Fun fact- I’m the general manager of a hotel.

We had a horrible experience at the Sonder. My daughter and I arrived at midnight with our check-in instructions that were inaccurate. We were stranded and had to check-in to a hotel. The Sonder didn't care and stopped replying to my messages

Godly location: beautiful neighborhood, close to the best cafes, easy to walk around. Air conditioning! Elegant and sunny rooms, cute little hidden patio to enjoy your morning coffee outside but away from the crowd. We felt so much at home!