The Westin Copley Place, Boston

Extreme disappointment in this stay. First, there is a serious pest issue in the lobby. When I checked in at approximately 11:00 PM on August 20, I overheard another couple reporting a rat in the lobby. The front desk staff responded to them quite impolitely. Later, on Sunday night between 10:30 PM and 2:00 AM, I was working in the lobby and personally saw a rat running around for several minutes. When I reported this to the front desk, the staff member simply smiled and offered no response. The following morning, when I brought it up again while extending my booking, the staff claimed no one had ever reported a rodent issue, directly contradicting what I witnessed on my first night. Second, I was assigned the wrong room type. I booked a Charles River view room through Trip.com at a premium rate. However, the front desk assigned me a city view room without informing me. I only discovered this error when I extended my stay. While I eventually received a refund of USD 50 per night after questioning the front desk, I would have been overcharged for an inferior room had I not proactively raised the issue. Finally, I was shocked to find unexpected package handling fees totaling USD 200 (charges of USD 145 and USD 55) added to my final bill. I had three consecutive bookings during this stay, and the majority of my packages arrived during the periods covered by the first two bills, yet no fees were disclosed or charged then. When I questioned this upon checkout, I was told the fee is stated on your website and that the omission on the earlier bills was an oversight. Charging USD 200 for package handling is excessive, especially considering that competing luxury hotels in Boston, do not charge for this service.

Great personell and location. Spacious room. Have cribs if you travel with a baby.

Great location. Breakfast was great and room was nice and clean. Will come back again in the future

We had a wonderful stay at The Westin Copley Place, Boston. The room was spacious and comfortable for 4 adults with two queen beds and it was clean and well maintained. The location is excellent, making it easy to access shopping and key attractions. We also enjoyed Bar10, which serves good food. Overall, a very pleasant stay.

Staying for 5 nights. Staffs were polite , rooms are big n clean. Location is very central. Supermarket and restaurants just around the corner. There bridge connecting to the malls. Highly recommended

Very good

Very tired hotel in an excellent location. We booked a corner suite for our family, but were disappointed to find that several basic amenities were missing upon arrival, including hand soap, lotion, and slippers — items that would normally be expected at a standard 5-star hotel. Cleanliness was also inconsistent throughout the stay. Considering the high room rates, the overall experience did not feel like good value for money. Another frustrating issue involved the destination fee credits. We were informed at check-in that the daily credits could be used toward room service and other charges. However, upon checkout, we were unexpectedly billed for items that should have been covered by those credits. Although I had prepaid the room and associated charges in advance, the hotel still placed the usual deposit hold on my credit card. At checkout, staff initially told us everything was settled correctly. Fortunately, based on a previous experience at another hotel in NYC, I requested a copy of the final bill to verify that the deposit would be refunded correctly. That was when I discovered the incorrect room service charges. The matter was eventually resolved after some discussion, but I would strongly recommend that guests carefully review their final bill before leaving the hotel.

We stayed in a corner room , it has panorama view of Boston city .  The room is big enough for four people .

Great location with amazing views. Walking distance to T and everything. Just perfect.